Manager, Customer Solution Consulting

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

The Manager, Solution Consulting within the Partner Solutions Expert team is responsible for leading a team of entry level to experienced professionals focused on being the technical bridge between ConnectWise and our valued partners, combining deep product expertise with strategic problem-solving to drive partner success. This role supports the team to become trusted technical advisors who ensure partners maximize value from ConnectWise solutions while providing critical feedback to enhance our product offerings.

Essential Duties and Responsibilities:

• Sets day to day operational objectives for the Partner Solutions Expert team
  • Supervises support and/or professional level colleagues
  • Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and 
  stakeholders
  • Manages, mentors, and coaches to develop a collaborative and dynamic team
  • Leading and managing the team to deliver advanced technical guidance, best practices, and 
  comprehensive technical enablement and training to partners during onboarding, implementation, and 
  ongoing optimization phases.
  • Ensuring the Partner Success Team is equipped with the necessary knowledge and tools to effectively 
  support partners by providing ongoing training and development opportunities.
  • Providing additional technical coverage on strategic accounts as needed by Partner Success Managers 
  (PSMs) and supporting PSMs during critical partner engagements, technical reviews, and escalations.
  • Collaborating with Product Management to prioritize feature requests and enhancements based on 
  partner feedback and business impact, ensuring alignment with partner needs

Knowledge, Skills, and/or Abilities Required:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional leadership and customer service skills
  • Willingness to work in a team environment
  • Strong organizational skills to give the team direction
  • Professional presence suitable for interaction in meetings, in-person, or via email
  • Excellent presentation and communication skills

Educational/Vocational/Previous Experience Recommendations:

• Bachelor’s degree in related field or equivalent business experience
  • 5+ years of relevant experience
  • 2+ years of managerial experience
  • Strong understanding of IT service management, business automation, and cybersecurity concepts
  • Experience with API integrations, database management, and cloud platforms

Working Conditions:

• Onsite/Hybrid/Remote depending on location

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.