Manager, On-Site Executive IT Support (Residential Operations)

Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.
The Manager of On-Site Executive IT Support oversees the operational excellence and reliability of residential technology support. This role manages the on-site IT Support Engineer(s) and ensures alignment with the broader IT Executive Support strategy, maintaining the highest standards of service delivery, privacy, and technical reliability.
Responsibilities

• Lead, mentor, and oversee the daily operations of the on-site residential IT support team.
• Serve as the primary escalation point for all home-related IT issues.
• Responsible for managing IT systems across residences and future estate acquisitions, ensuring standardized security, monitoring, and support models.
• Develop and executive a comprehensive IT strategy for residential operations, providing data-driven strategic recommendations to leadership
• Partner closely with the IT Executive Support Lead to ensure consistent service standards between corporate and residential environments.
• Develop and enforce processes for proactive maintenance, system upgrades, and technology lifecycle management in the residence.
• Oversee vendor relationships for home network, AV, and smart home systems, including service contracts and performance reviews.
• Manage device endpoint support for office employees, ensuring MDM enrollment, identity/MFA alignment, compliance, with executive-level responsiveness that meets agreed upon executive support standards for acknowledgement, engagement, communication and restoration
• Own expertise around smart home automation platforms, guiding architecture, integrations, and automations with strong security, privacy, and reliability standards.
• Manage budgeting for all IT hardware, software, and services supporting the resident office; forecast, track spend vs. plan, optimize TCO.
• Coordinate large-scale upgrades or home IT infrastructure projects in collaboration with security, facilities, and networking teams.
• Track and report key performance metrics (uptime, response times, satisfaction) for residential support operations.
• Ensure data privacy and security compliance across all home technology systems.
• Support executive travel preparation and coordination for technology needs.
• Liaise with the Estate Manager and Executive Protection team to coordinate on-site work, maintenance windows, travel readiness, incident response, and privacy/security protocols.

Qualifications

• 7-10 years of IT experience, including 3+ years in a management or team-lead role supporting executive clientele.
• Bachelor's degree in IT, Computer Science or a related field, or equivalent practical experience; relevant certifications preferred (e.g JAMF 300/400, CompTIA, Network+/Security+).
• Deep technical understanding of enterprise IT systems, residential networks, AV systems, and Apple device ecosystems.
• Proven leadership in managing small, high-trust teams with emphasis on discretion and service excellence.
• Strong vendor management and project coordination experience.
• Exceptional communication and situational awareness in high-pressure, confidential environments.
• Availability for flexible hours and rapid response to urgent issues.
• Ability to work onsite 50% with occasional travel (mostly within CA)

ID: P74726
Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include bonus eligibility + equity eligibility+ benefits (including medical, dental, vision and 401(k)).
Pay Range:
$144,500 - $170,000 USD
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Employee Rights and the Know Your Rights notices by clicking on their corresponding links. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here) .
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here . By submitting your application, you are agreeing to our use and processing of your data as required.
AI Disclosure
For select roles, Coinbase is piloting an AI tool based on machine learning technologies to conduct initial screening interviews to qualified applicants. The tool simulates realistic interview scenarios and engages in dynamic conversation. A human recruiter will review your interview responses, provided in the form of a voice recording and/or transcript, to assess them against the qualifications and characteristics outlined in the job description.
For select roles, Coinbase is also piloting an AI interview intelligence platform to transcribe and summarize interview notes, allowing our interviewers to fully focus on you as the candidate.
The above pilots are for testing purposes and Coinbase will not use AI to make decisions impacting employment . To request a reasonable accommodation due to disability, please contact accommodations[at]coinbase.com