Manager Sales Support - AH

The next part of your journey is right around the corner — with The Standard.

A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference?

What You'll Do

In this role you support our internal sales organization and external clients while promoting customer retention by developing programs and processes to foster relationship excellence with new and established brokers and employers.  This position is responsible for, but not limited to, client expectations through relationships, data analytics, workflow enhancement and oversight and leadership of team members.

Key Responsibilities:

• Lead a team of high performing sales support team members to meet the organization's expectations for productivity, quality, business goals and leadership principles as well as to provide quality representation of Allstate Benefits in the marketplace, provide timely and accurate responses to client inquiries and facilitate effective cross-functional communication.
• Empower team members to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.
• Coach, mentor and develop team members, including overseeing new employee hiring and onboarding, and providing career development planning and opportunities.
• Manage escalations within the team.
• Contact clients periodically to develop and maintain effective relationships.
• Create and communicate clear directives and focus areas from the organization to create aligned, consistent messaging and initiatives.
• Resolve complex problems and provide team direction.
• Responsible for concept design, data analysis and external reporting to brokers and employer groups as well as data analysis and internal reporting to management.
• Manage timely, accurate, and concise responses of exceptional quality to customer requests using various tools, collaboration with business unit experts, and experience.
• Enhance and expand broker relationship, ensuring superior customer service. Implement strategic initiatives to retain and increase block of business and improve processes.
• Oversee customer implementation and timely delivery.
• Manage customer support and ongoing account management functions.
• Partner with AB Sales Lead to provide thorough customer updates, broker feedback and other pertinent action items that impact sales effectiveness.
• Lead cross-functional review and assessment coordinating workflow, work product review, sharing of information, and best practices. Demonstrate and develop the team's superior interpersonal skills with the ability to work with various partners both internally and externally.
• Work closely with sales, enrollment, finance, customer service, claims, underwriting and IT to coordinate all support services for assigned customers.
• Solicit new producers through various methods, preparing quotes, marketing materials, ideas and campaigns, coordinating agent training process and creating/implementing strategies for achieving regional production goals.
• Maintain a strong relationship with the relevant sales challenges and other key stakeholders to ensure their service requirements are understood and supported
• Develop implementation and administration strategies and objectives and ensures that business and operational issues are addressed in a timely and professional manner in accordance with client expectations.

What You'll Need:

• 4 year college degree
• 5+ years prior management experience required
• 5+ years insurance operations, premium accounting or relationship management experience
• Employee benefit knowledge required - voluntary benefits required
• Ability to travel 10%
• Professional designations such as CLU and ChFC are desirable

We have built an enduring legacy of stability, financial strength and exceptional customer service through the contributions of the service-oriented people who choose to work at The Standard. To ensure we can attract and retain the best talent, when you join The Standard you can expect:

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions

• An annual incentive bonus plan

• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure

• A supportive, responsive management approach and opportunities for career growth and advancement 

• Paid parental leave and adoption/surrogacy assistance

• An employee giving program that double matches your donations to eligible nonprofits and schools

In addition to the competitive salary range below, our employee-focused benefits support work-life balance. Learn more about working at The Standard.

• Eligibility to participate in an incentive program is subject to the rules governing the program and plan. Any award depends on a variety of factors including individual and organizational performance.

• Performance guarantees may be applied to roles with highly incentivized compensation plans for a specified period of time to support a new hire’s transition into the sales incentive plan.

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Salary Range:

Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Mortgage Investors, LLC, StanCorp Investment Advisers, Inc., and American Heritage Life Insurance Company and American Heritage Service Company, marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender identity, sexual orientation, age, disability or veteran status or any other condition protected by federal, state or local law. Except where precluded by state or federal law, The Standard will consider for employment qualified applicants with arrest and conviction records pursuant to the San Francisco Fair Chance Ordinance. The Standard offers a drug- and alcohol-free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on The Standard's property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation and employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.