Manager, Sales Operations and Strategy

The Role

We’re seeking a Sales Operations and Strategy Manager to empower our sales team with the tools, training, processes, and insights they need to succeed. This role sits at the intersection of sales, data, marketing, and operations—ensuring our sellers are enabled to maximize productivity, improve win rates, and deliver consistent messaging to prospects and customers.

This is an in-person role that requires working onsite at our NYC office, 5 days a week.

Training & Development

• Design and deliver onboarding programs for new sales hires
• Create ongoing training, certifications, and workshops to upskill reps
• Conduct call reviews, coaching sessions, and feedback loops to improve sales effectiveness

Content & Resources

• Develop and maintain sales playbooks, scripts, and competitive battle cards
• Partner with marketing/product to create and update sales collateral (presentations, one-pagers, case studies)
• Ensure reps can easily access the right content at the right time in the sales cycle

Process & Playbooks

• Define and document consistent sales methodologies, qualification criteria, and stage definitions
• Optimize lead handoffs between SDRs, AEs, and CS
• Identify bottlenecks in the sales cycle and recommend improvements

Technology & Tools

• Administer and optimize sales tools (CRM, call recording, prospecting platforms, sales engagement software)
• Drive tool adoption across the team and measure usage effectiveness
• Evaluate new tools and technologies to support sales efficiency

Analytics & Insights

• Track and report on KPIs such as win rates, conversion by stage, and rep productivity
• Build dashboards and provide insights to sales leadership
• Leverage data to guide training, process improvements, and strategy

• Experience of having done individual sales ideally in a high-ticket D2C environment 
• 1-2 years of experience as a sales manager
• 1–3 years of experience in sales enablement, sales training or sales operations
• Strong understanding of sales processes, methodologies, and buyer journeys
• Excellent communication, training, and facilitation skills
• High proficiency with CRM systems (HubSpot) and enablement tools (Gong, Outreach, Highspot, Seismic)
• Data-driven mindset with the ability to analyze metrics and translate into actionable insights
• Proven ability to partner cross-functionally (sales, marketing, product, ops)

• New sales hires are ramping up to productivity faster
• Sales teams use consistent messaging and playbooks
• Higher win rates and quota attainment
• Reduced friction in sales processes and tools
• Leadership has clear visibility into performance metrics

• Amazing people with a great vision and values
• Mission-driven team culture focused on student success
• Your work directly impacts the lives and careers of students across the globe
• Health, dental, and vision insurance, base plans 100% employer paid
• Flexible paid time off (PTO) and paid holidays
• 401(k) with company match