As Manager of Risk Operations, lead a team to identify and mitigate fraud and abuse in earnings and rebates, optimize policies, and manage risk strategies to ensure profitability and integrity.
About Super.com
We started Super.com to help maximize lives – both the lives of our customers and the lives of our team – so that everyone can experience all that life has to offer. For our employees, our promise is that Super.com is more than just a job; it’s an opportunity to unlock one’s potential, where learning is celebrated and impact is realized.
We are more than a fast-paced, high-growth tech company; we care about our people and take career progression seriously. This is your career and our aim is to supercharge it through the people, the work, and the programs that fuel who we are.
About the team
Risk Operations at Super.com has a wide scope spanning payment fraud, offerwall fraud, and KYC. Functionally, we report into Finance, but we are also embedded into various cross-functional, mission-aligned teams (MATs). This structure empowers us to partner with leaders across the business to drive strategy and contribute to product development with the ultimate goal of increasing the likelihood of positive, profitable transactions.
About the role
This is a newly created leadership role designed to protect the integrity and profitability of Super.com’s earnings and rebates ecosystem as it rapidly scales. Unlike payment fraud, which is governed by transactional controls, earnings and incentive abuse targets the mechanics of internal reward systems — requiring teams to anticipate manipulation of terms, loopholes, and incentives, from multi-account farming to partner exploitation, while balancing growth with risk. As the Manager, Risk Operations – Earnings & Rebates, you will own both strategy and execution: leading a team of analysts, shaping fraud and abuse policies in partnership with Product and Finance, and developing controls that safeguard one of Super.com’s most critical growth engines. Success in this role requires analytical depth, strong pattern recognition, and the ability to influence how risk is embedded into products at scale. It’s an ideal fit for someone who wants to build scalable frameworks in a fast-evolving risk domain where traditional fraud playbooks fall short.
What you’ll be working on:
- Identify emerging fraud and abuse risks and partner with earnings and rebates MATs and cross-functional teams to design and optimize policies, rules, and controls that balance growth, customer experience, and profitability
- Conduct deep-dive investigations into complex abuse patterns, including multi-account farming, partner exploitation, manufactured earnings, and synthetic identity behaviour
- Develop, monitor, and report on key performance indicators and loss metrics related to earnings and rebates risk
- Manage and coach a team of risk analysts, ensuring prioritization, analytical rigor, and high-quality delivery
What we’re looking for:
- 5+ years of experience in fraud prevention, with at least 2 years focused on earnings, rebates, loyalty, or incentive abuse, with exposure to behavioural fraud patterns beyond traditional payment risk
- 2+ years of people management or team leadership experience
- Proficiency in data exploration using SQL and/or BI tools (e.g., Looker, Tableau)
- Experience partnering with Product, Engineering, Legal, or Finance on risk policy or control design
- Demonstrated ability to operate independently in a fast-paced, ambiguous environment with strong analytical and problem-solving skills
At Super.com, we believe in supporting our team so they can thrive—both at work and in life.
-Remote-First Flexibility: Work from anywhere in the world and choose the hours that suit you best. We trust you to get great work done on your terms.
-Time to Recharge: Enjoy unlimited PTO, company-wide recharge days, and annual team offsites.
-Everyday Perks: Weekly UberEats credits and travel discounts on SuperTravel help you enjoy the little things.
-Family-Friendly Benefits: We support growing families with generous parental leave and a flexible return-to-work plan.
-Comprehensive Compensation: Competitive salary, equity options, and top-tier benefits starting on day one.
-Investing in You: Access to wellness budgets, personal development funds, and team-level learning resources.
And that’s just the beginning. Visit our careers page to explore the full range of perks and benefits we offer.
Super.com uses artificial intelligence (AI) technologies to support certain aspects of the recruitment process, such as initial application screening (i.e. work authorization) and technical assessments. These tools are designed to improve the efficiency, consistency, and fairness of candidate evaluations. All other assessments and final hiring decisions are conducted with human involvement. Candidates may request a human review of any AI-assisted outcome by contacting [email protected].
Super.com is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.
Top Skills
Bi Tools
Looker
SQL
Tableau
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