Manager, Project Enablement - Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity:

The Manager. Project Enablement will be responsible for the review, assessment, and management of Client Delivery Experience’s Project Management Office (PMO) Demands. The role will lead a team of Project Controllers and Discovery Consultants responsible for working cross-functionally to drive the scope, charter creation, and client approval of quoted work for requested projects. The Manager will support the technology transformation of the organization to deliver quality projects with measurable impacts on the client experience. This position ensures project request demands are analyzed, chartered & properly quoted for resourcing, capacity, revenue forecasting, scheduling, and alignment to meet Velera’s financial institution's strategic goals and objectives. The Project Enablement Manager will establish, maintain, track, and report key performance indicators, produce efficient intake processes for Client Delivery’s PMO, and define and maintain adoption of best practices across the team, while functioning in alignment and in compliance with PMI principles. This position will establish repeatable processes that focus on efficient assessment of client-requested demands with high regard to quality and data integrity for demand pipeline reports and dashboards.  In addition to the ongoing health and scalability of the PMO demands, the ideal candidate will foster strong partnerships with Sales, Product, Client Growth, and Implementation teams to properly forecast the PMO pipeline and ensure client demands are received and supported as expected. The Project Enablement Manager will also play a critical role in new demand and/or project commercialization efforts.

Day in the Life:

• Continuous improvement of the overall intake process, identifying opportunities for improved collaboration, discovery, and delivery within established timelines.

• Understanding of complex business processes and systems; maintain a thorough knowledge of processing platforms, interdependencie,s and technology capabilities.

• Support Project Controllers and Consultants to navigate the intake process, including gathering high-level requirements; defining scope; identifying and documenting risks, issues and dependencies; determining cost estimates; working with the PMO Implementations team and other stakeholders.

• Support Go-To-Market Team Collaboration meetings to identify business unit impacts and capture resource estimations.

• Analyze and evaluate demand information, requirements, and scheduling, ensuring all necessary documentation and enablement requirements are met.

• Evaluate requests and support the prioritization of demands, including identifying risks, dependencies, and a thorough understanding of the client’s strategic goals and initiatives.

• Collaborate with senior leadership to align on organizational goals; routine collaboration on key initiatives, trends, and strategic objectives.

• Manage internal and external stakeholder relationships, including vendor relationships and cross-functional teams.

• Manage and refine non-standard project requests, ensuring proper commercialization and demand foundation is built within PMO’s Project Enablement team.

• Develop and execute a centralized demand and inquiry request process for Client Delivery’s PMO.

• Facilitate Client and/or prospect presentations on proposed Demand or Project lineup.

• Provide pre-sale support and consulting, including travel to client locations for presentations to senior client management teams; provide support and consulting to other Velera departments.

• Create departmental performance standards and procedures supporting Business Unit objectives; evaluate and provide feedback on individual and team performance in the area of productivity, accuracy, timeliness, losses, cancellations and rejects, reviewing staffing ratios for equitable distribution of workload.

• Establish departmental reports and procedures that comply with established contractual requirements for FI relationships; Manage, monitor, and continually seek ways to improve reporting requirements; identify any Service Level Agreement (SLA) variances and communicate such variances to appropriate team members.

• After-hours on-call support, as needed.

• Perform other duties as assigned. 

Qualifications:

• Bachelors degree in a related field and/or equivalent combination of experience and education is required.

• Seven (7) years in credit/debit card and/or financial industry-related experience. 

• Five (5) years of client project and/or conversion-related experience required.

• Five (5) years of management experience preferred.

• Working knowledge of card processing systems preferred. 

• Ability to lead large cross-functional teams and engage with senior leaders.

• Ability to analyze & assess business impacts.

• Accomplished presentation skills and comfortable presenting to all levels of leadership within the organization.

• Understanding of Six Sigma and project management best practices to implement, monitor, and control changes to existing processes and procedures in order to attain high levels of quality and client satisfaction. 

• Thorough understanding of the card payment industry, various processing systems, and/or related in-house applications. 

• Ability to travel up to 25%. 

About Velera

At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners.   Learn more about our commitment to Diversity, Equity, and Inclusion HERE!

Pay Equity

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Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.