The Manager of Professional Services is responsible for leading a team in delivering software implementation services, ensuring customer satisfaction, managing resources, and driving performance management through coaching and accountability.
Since its inception in 2003, driven by visionary college students transforming online rent payment, Entrata has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, Silicon Slopes Hall of Fame - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.
Our 2200+ global team members embody intelligence and adaptability, engaging actively from top executives to part-time employees. With offices across Utah, Texas, India, Israel, and the Netherlands, Entrata blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At Entrata, we passionately refine living experiences, uphold collective excellence, embrace boldness and resilience, and prioritize different perspectives, endeavoring to craft a better world to live in.
A Manager in the Professional Services department plays a key role in the successful onboarding of new customers and the expansion of our existing customers onto the Entrata operating system by receiving and adhering to operational objectives, policies, procedures, and work plans in an effort to determine the resources needed to meet project schedules and goals. A Manager’s primary objective is talent development and performance management of a team as they deliver a world-class customer experience. A Manager works closely with the Director or VP and is accountable for guiding the team’s execution of business objectives.
Responsibilities will include
- Follows department/company processes and operational policies and guides a team in the successful execution of professional services projects
- Responsible for their team that performs the implementation and/or consulting throughout the implementation process of the Entrata suite of products and services
- Execute the department hiring strategy and assist with hiring recommendations
- Ride “shotgun” with the team and provide coaching
- Hold teams accountable to the department metrics such as TTV, utilization, velocity, and implemented ACV
- Ensure that each team member takes ownership of their work as defined in Workfront and department SOPs on a weekly basis and hold them accountable to time and quality-based metrics
- Continually raise the bar in terms of time to value, customer readiness, consultant productivity, and satisfaction for customers and team members.
- Act as an escalation point of the business for your team’s customers and unsatisfactory
- deployments- coordinating internally to strongly represent the Entrata brand and expertise.
- Execute the resource management plan and make project assignments based on capacity
- Conduct bi-weekly team meetings and 1:1s with team members
- Ensure that each team member knows the expectations of the role and set goals and accountability checkpoints to demonstrate work performance
- Attract and retain top talent
- Drive a culture of high-performance day in and day out. Provide actionable feedback and create/maintain high-impact talent development plans
Minimum Qualifications
- BS in Business Management, Finance, or related field
- Experienced services professional with 2+ years of demonstrated career/responsibility progression in software implementation or other software-related professional services
- Exposure across a variety of operational improvement initiatives related to increasing time to value and customer satisfaction/experience in software services settings
- Exceptional communication skills
Preferred Qualifications
- Exposure to multi-family / proptech or related industry verticals
- Experience and knowledge of ResidentVerify
- Experience with Adobe Workfront
- Strong software implementation literacy
- Lean Six Sigma Master Black Belt
- Project Management Professional (PMP)
- MBA
- Management experience
#LI-Remote
Benefits:
Flexible and transparent culture with remote and hybrid work options, generous vacation time, and frequent company recharge days for work-life balance.
Comprehensive medical, dental, and vision coverage, including fertility benefits, available for eligible employees and their families.
HSA/FSA options and employer-paid disability benefits provided for eligible employees.
Access to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial security.
Wellness initiatives promoting physical and mental well-being, access to an onsite gym at HQ, mental health resources, wellness challenges, and employee assistance programs.
Family-centric leave policies supporting new parents during significant life events.
Entrata Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.
Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.
Bi-annual swag drops for employees
Currently, Entrata hires in Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, Florida, Georgia, South Carolina, Ohio, Pennsylvania, and Illinois for Exempt roles and Arizona, Idaho, Utah, Wyoming, Texas, North Carolina, and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states, your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law
But members of the Entrata team aren’t just intelligent and ambitious, they’re the living embodiment of another core Value: “Excellent Alone, Better Together.” Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.
It’s a great place to work! Will you join us?
Top Skills
Adobe Workfront
Residentverify
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