Manager Product Design - Customer Facing Channels

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!
We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.
If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!
We are Optimum!
Job Summary
We're looking for a manager of product design to lead the customer-facing experience across all our engagement channels, including the My Optimum App, Optimum.com, Stream STB and mobile video, Identity, and cross-channel Self-Setup and Troubleshooting. This role reports directly to the VP of Product Design and Research.
You're the ideal candidate if you're deeply empathetic to the customer and passionate about delivering an exceptional customer experience, all while effectively balancing customer needs with business objectives. You'll go beyond surface-level issues, using data to uncover the root cause of problems.
You'll lead a team of mobile, web, and set-top box designers, working closely with UX Research and our Design Systems lead to unify our engagement channels under a single design system. We're building a team culture rooted in timely feedback, transparency, and mentorship as we navigate a period of significant company transformation.
This collaborative role involves working hand-in-hand with Product, Engineering, and other stakeholders. You'll synthesize requirements, champion design strategy, facilitate discovery workshops to gain alignment, review design solutions, and guide story grooming and sprint planning.
Responsibilities

• Planning, resourcing, and management of all customer-facing product design.
• Collaborate closely with our Unified Design Systems lead to ensure a consistent experience across channels and coordinate omni-channel evolution
• Partner with User Experience Research (UXR) to define research needs, prioritize efforts, and ensure designs are informed by data and validated assumptions before development.
• Represent B2C Product Design in roadmap and sprint planning activities, advocating for the customer and weighing in on prioritization and dependencies.
• Proactively engage with stakeholders to gain and maintain alignment on design initiatives.
• Lead discovery workshops, planning sessions, and design reviews, contributing valuable insights and identifying needs for research and success metrics.
• Collaborate with various teams across the company to integrate broader company initiatives into design solutions, workstream planning, and roadmap development.
• Thoroughly vet and adjust requirements with user and business intents in mind
• Coach and mentor product designers, providing candid and empathetic feedback in a timely and constructive manner, establish and manage employee goals, and facilitate growth opportunities
• Routinely optimize ways of working for maximum efficiency and productivity
• Help teams overcome obstacles and complete work
• Understands the changing needs of the company and our customers, and can adapt in-flight strategies while mitigating lost productivity and/or morale.

Qualifications

• Bachelor's degree in a relevant field, or significant experience in UX research that has driven substantial business impact.
• At least 10 years of professional digital product design experience.
• A minimum of 3 years of direct experience managing, coaching, and developing mid to senior-level designers.
• Proven ability to build high-performing design teams through effective hiring, growth, and retention strategies.
• A strong track record of successfully translating customer and business needs into impactful product solutions.
• Extensive experience collaborating with diverse cross-functional peers and stakeholders, including product managers, data scientists, designers, engineers, legal/policy teams, communications, and marketing.

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.
If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.
All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.
We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.
The Company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.
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Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in New York is $123,379 - $202,694 /year. For other locations, please inquire with your recruiter. The rates/ranges provided herein are the anticipated pay at the time of hire, and do not reflect future job opportunity.
Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City