Manager, Listing Partner

About the Role

The Listing Partner Manager leads a team of licensed Listing Partners (LPs) who serve as the single point of contact for buyers' agents from offer through close on Opendoor-owned resale homes.

You'll be responsible for hitting market-level sales and experience targets by coaching LPs on negotiation, pipeline management, and escalation discipline, while partnering cross-functionally with Pricing, Homes, Title & Escrow, Brokerage, and Product/Tooling to remove friction from the resale process.

If you thrive in a metrics-driven, high-volume environment, love coaching sales talent, and are excited to shape the future of Opendoor's resale business, this role is for you.
 

What You'll Do

Team Leadership & Performance

• Lead, coach, and develop a team of Listing Partners to deliver against a balanced scorecard, including: COEs, Conversion, Pend-to-Close (PTC), Net Proceeds vs RTP, PP vs LP (negotiation loss), Fallthrough rate, BRN spend, SLA adherence, CSAT, Title attach
• Run regular 1:1s, call reviews, and file audits to provide clear, actionable feedback and document strengths and development areas
• Own performance management for your team (goal setting, calibration inputs, performance reviews, and, when necessary, formal performance plans)

Operational Excellence

• Ensure LPs consistently follow the Resale playbook, including accurate CITY/Zendesk hygiene, use of TC workflows, escalation pathways, and coverage processes
• Monitor dashboards and scorecards to proactively identify risk (aging pendings, high BRN spend, SLA misses, FT risk) and drive corrective action
• Create and maintain lightweight operating rhythms (team meetings, WBRs/MBRs, leaderboards, audits) that keep the team focused on the right priorities

Coaching on Negotiation & Escalations

• Act as a go-to escalation point for complex negotiations (multi-offer scenarios, low appraisals, LRRs, BRN edge cases, legal/reputation-sensitive issues)
• Coach LPs on framing offers and counters to balance conversion, margin, and agent experience; setting clear expectations with buyer's agents on timelines, repairs, and constraints; and when/how to escalate to Pricing, Homes, Title, or leadership with a clear recommendation

Cross-Functional Partnership

• Partner closely with Pricing, Homes, T&E, Brokerage, CX, and Tooling/Product to surface recurring issues and data-backed opportunities to improve workflows and policies
• Pilot new processes (e.g., TC model, countering tools, attach programs) and drive adoption across your team
• Represent the LP perspective in cross-functional forums, bringing crisp examples and data from your team

People, Culture & Licensing

• Hire, onboard, and ramp new LPs, including 30/60/90 plans, shadowing, and certification on key workflows
• Help foster a high-accountability, high-support culture that celebrates wins, learns quickly from misses, and embraces change
• Partner with Brokerage/licensing teams to ensure your direct reports remain in good standing and compliant with licensing, MLS participation, and brokerage policy

Who You Are

• Sales-driven and results-oriented. Energized by hitting and exceeding targets and able to translate portfolio-level goals into daily actions for your team.
• Coaching-focused leader. You enjoy being on the floor with your team — listening to calls, reviewing files, and giving specific, timely feedback.
• Operationally disciplined. You use data and operating rhythms to keep a complex book of work under control.
• Calm in complexity. You handle escalations and change with composure, bringing structure, judgment, and clear communication to ambiguous situations.
• Collaborative and low-ego. You work well with peers and cross-functional partners, comfortable both advocating for your team and holding them to a high bar.

What You'll Bring

Experience:

• 3–5+ years in residential real estate, sales, or transaction management, with meaningful time in a high-volume, metrics-driven environment
• 1–3+ years of people management experience leading sales or account-management teams

Licensing:

• Active, unrestricted real estate salesperson or broker license in at least one U.S. state (or ability to obtain within a defined timeline)
• Comfort operating within brokerage, MLS, and state regulatory requirements

Skills:

• Proven ability to coach on negotiation, pipeline discipline, and customer/agent communication
• Strong analytical skills; comfortable using dashboards and reports to diagnose performance and prioritize actions
• Excellent written and verbal communication

Work Style:

• Comfortable working in-office where required and flexing to support peak periods, including occasional evenings/weekends
• Bias toward action, ownership, and continuous improvement