Manager, Learning & Development (Clinical Operations)

We are seeking a dynamic and experienced Manager, Learning & Development (Clinical Operations) to lead the design, development, and delivery of impactful training programs for our clinical teams. In this critical role, you will empower our care navigation and employer services staff with the essential knowledge and skills needed to provide exceptional, high-quality care.

You will be instrumental in fostering a culture of continuous learning and service excellence, collaborating closely with cross-functional teams to identify training needs, refine instructional materials, and rigorously evaluate program effectiveness. This full-time position reports directly to the Director of Clinical Operations & Strategy. While we operate on a hybrid model, there is a strong preference for candidates located in the New York City area.

What you’ll do:

• Strategic Curriculum Development: Partner with Operations Enablement and Clinical Operations leaders to design and develop comprehensive learning curricula.
• Onboarding Excellence: Design and oversee our new hire onboarding program, ensuring every team member is set up for success within their crucial first 90 days.
• Continuous Learning Innovation: Design and oversee our continuous learning program, ensuring our teams consistently stay current with the latest best practices, regulatory changes, and clinical advancements required for effective performance.
• Engaging Content Creation: Develop diverse content that caters to various learning styles, expertly balancing synchronous and asynchronous delivery methods.
• Operational Enablement: Support the creation of department policies, standard operating procedures (SOPs), and internal communications.
• Knowledge Management: Take full ownership of our central knowledge base. This means not just maintaining it, but actively curating, organizing, and optimizing content to ensure team members have immediate access to the accurate and vital information needed for their daily work.
• Identify & Implement Improvements: Proactively identify ongoing and emerging gaps that would benefit from targeted training and quality improvement initiatives, promoting the adoption of best clinical practices.
• Impact Measurement: Track key metrics to measure the success of onboarding and contribute to solutions that drive greater efficiency for team processes and workloads.
• Other duties as assigned

What success looks like:

• Training completion rates
• Post-training assessment scores
• Time to proficiency
• Employee satisfaction with training
• Trainer effectiveness ratings
• Achievement of onboarding milestones
• New hire retention rate

What you’ll bring:

• Bachelor’s degree in Education, Communications, Human Resources, or a related field (or equivalent work experience)
• 3–5 years of experience in training, learning & development, or clinical operations leadership
• Proven experience designing and delivering training programs for frontline support teams
• Strong understanding of adult learning principles and instructional design methodologies
• Exceptional communication, facilitation, and presentation skills
• Proficiency in using Learning Management Systems (LMS) and e-learning tools
• Ability to analyze performance data and translate insights into actionable training plans
• Strong organizational and project management skills, with meticulous attention to detail

The target base salary range for this position is $97,325 - $114,500, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay. 

Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.

• Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
• Employer sponsored 401(k) match of up to 2% for retirement planning
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
• We offer competitive paid time off policies including vacation, sick leave and company holidays.
• At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
• Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals. 
• Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
• Access to Wellhub,  which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
• Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
• Up to $1,000 Professional Development Reimbursement a year.
• $200 per year donation matching to support your favorite causes.