Manager, Learning and Development Training

The Manager, Learning & Development for Sales & Service will be responsible for creating and implementing effective learning strategies and training tactics to support frontline Sales and Service teams. This role will ensure that team members are equipped with the necessary skills and knowledge to achieve Sales and Service targets. The Manager will evaluate effectiveness through reporting and analytics, and collaborate to identify and prioritize learning needs, and design and deliver training content. Additionally, this role will support the development and implementation of ongoing training plans and explore new learning technologies to enhance the learning experience.
What You'll Do

• Develop and deliver effective learning strategies and experiences for frontline Sales & Service leaders and team members.
• Act as the liaison between Sales & Service leadership to identify training needs and ensure they are met.
• Align and prioritize immediate learning needs in partnership with Strategy & Enablement and prepare for future business changes.
• Effectively identify learning needs for employee development in terms of technical, procedural, behavioral, career, and other areas.
• Complete proper analysis, design, development of content, documentation of project plans, and partner in implementation planning and evaluation strategy.
• Collaborate with Training Delivery partners on training implementation plans and feedback cycle to drive continuous improvement.
• Monitor, evaluate, and prepare presentations on learning effectiveness of training content and programs.
• Utilize technologies and tools for content development effectively and share best practices with the team to enhance overall efficiency and quality.
• Provide ongoing consultation on Learning & Development research, learning theory and technologies, instructional design, and learning technologies.
• Perform other duties as requested.

What's In It For You
At Cox, we reward your hard work with meaningful benefits.
First, we offer a highly competitive compensation package, 401(k) with a generous company match, comprehensive healthcare, life, and disability benefits, plus numerous other benefits, including adoption assistance, pet insurance, and discounts on travel and cars!
We value people more than technology. That means you'll work within a culture and with a team that values your leadership, your experience, your contributions, and you - yes, you - as a person. We believe recognition is important, and Cox strives to celebrate those who help make us successful every day. We also encourage diversity and support inclusion; we want you to do you and feel comfortable doing so.
We also offer boundless opportunities for growth; you can sharpen your skills, learn a new talent, join a mentoring program, even earn an advanced degree. You'll find the potential for lateral or upward career growth within the Cox family businesses, including the innovative startups in transportation mobility, clean tech and more.
Who You Are
Minimum

• Bachelor's degree in a related discipline (i.e. Learning & Development, Adult Education, Organizational Development, Educational Studies, Instructional Design, Training Management, Communication, Business, etc.) and 6 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Excellent communication, interpersonal, leadership, presentation, problem-solving, strategic thinking, and collaborative skills required to work effectively with teams throughout organization.
• Requires strong knowledge of MS PowerPoint and Word, and familiarity with Articulate 360 and MS Excel
• Requires knowledge of instructional design, project management, and adult learning principles.

Preferred

• Experience in Telecommunications desired
• Prefer certification in CPTM, APTD, CPTD

USD 87,200.00 - 130,800.00 per year
Compensation:
Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.