Manager III, Technical Product Support (M3)

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future. 

What We Offer

Salary:

$80,000.00 - $110,000.00

Location:

Hillsboro,OR

At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

You’ll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

Responsible for managing completion of assignments, projects and programs arising from customer issues with Applied products.  Ensures correct assignment of engineers to customer and product.  Reviews and monitors action plans to close issues to ensure customer satisfaction.  For multiple products in a region, or for one global customer.

Generates region-wide or global report to highlight customer top issues and action plans to close.  Influences Engineering to  prioritize and close customer related design issues

Supports GPS in the generation of documentation such as CENs and BKMs.  Creates and reviews  documentation covering technical improvements, system upgrades, and support plans.   Presents to customers.

Assists Sales & Marketing in responding to Customer specials, RFQs and technical presentations as needed.  Ensures that customers are appraised of technical improvements available for the installed base 

Interfaces with CAT and Engineering to troubleshoot process design and hardware design related issues.

Leads multi-tool ramp installation support at remote sites. This will include system level installation, local CE leadership, all issue escalation and management.

Responsible for ensuring all team members are up to date with required  training including safety training, and Technical Development of engineers, supervisors and managers.  This will include all performance related activities to facilitate appropriate career growth

Leads evaluation programs including  customer communications, creation of taskforce, assignment of resources, program management of all aspects of the technology penetration, and leveraging other/ non-BU resources, as required. Ensures a successful  product evaluation through extensive on-site support, building the necessary local team as well as creating the appropriate customer interfaces.

Functional Knowledge

• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges

Problem Solving

• Identifies and resolves technical, operational and organizational problems 

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives

• Guided by policies and resource requirements within business unit, department or sub-function

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at [email protected], or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.