The IT Services Manager will oversee IT compliance, optimize procurement processes, and provide tech support to employees, ensuring productive use of IT resources.
Marigold Health is looking for an IT Services Manager who will enable our remote workforce to be productive and compliant. As we rapidly expand into new states, the number of employees on our team will grow as well. The IT Engineer will be expected to streamline our current processes of procuring equipment, setting up new employee accounts and ensuring compliance with company security standards. They will also provide tech support to a diverse, interdisciplinary, team, including a large workforce of peer coaches without previous experience in a technology company. The ideal candidate has experience working in healthcare, and is proficient in Microsoft Intune/Endpoint and Azure AD.
About Marigold
Marigold Health exists to give every person with a mental health or substance use condition a place to feel heard. We have designed an asynchronous-first treatment program where patients support each other. We believe peers, individuals in recovery themselves who have received training to support others, can empower & engage those least likely to interact with current forms of care.
What You'll Do
- Understand Marigold’s internal IT infrastructure, needs and compliance requirements.
- Work with vendors to optimize the procurement process for IT equipment.
- Automate user account creation and equipment setups in tandem with a rapidly growing workforce.
- Review and optimize current IT compliance policies for Windows, Mac, Android and iOS devices.
- Maintain Marigold’s email, domainand VPN infrastructure.
- Establish a technical onboarding workflow for new employees to understand the tools and technologies used within the company.
- Resolve technical issues employees may face with equipment and company accounts.
- Work with our compliance team to generate responses to compliance questionnaires from our customers.
Your Skills
- 3+ Years supporting employees running Windows, Mac, Android and iOS devices.
- Experience with procurement and provisioning of accounts and devices.
- Asset Management and Inventory Experience.
- Experience with Microsoft 365 product stack (Office, Teams, Sharepoint, Endpoint, Azure AD, etc)
- Experience with Google Workspace
- Experience with JAMF Now/Pro, Intune
- Experience with NinjaOne
- Familiarity with HIPAA Compliance
- Experience Setting up SAML/OAuth SSO tools
- Certifications – Comp TIA, Microsoft 365 Certified, etc
- Experience with Phone Trees, Virtual Phones, etc
- Coding skills – Python,Javascript or Powershell.
Nice to have
Who You Are
- Motivated by our mission to give every single patient with a mental health condition a unique voice
- Professional and patient when interacting with internal and external stakeholders
- Proactive in self-directing your work to areas of high impact
- Methodical and organized within an unstructured environment
- Prompt, responsive, curious and communicative, especially about new things
Why You'll Love This Role
- Ability to utilize your IT skills to support an overlooked population
- Direct involvement with saving lives by deploying a first-of-its-kind treatment model
- Scalable impact as we grow nationally, using technology to expand our reach
- Contribute to and gain expertise from a diverse, interdisciplinary team that includes clinicians, data scientists, and peer workers
Compensation, Benefits & Reporting
- This role will report to Ray, our Consulting Technical Lead
- The base salary range for this role is $90K to $105k, depending on experience.
- 20 days PTO accrued throughout the year
- 9 company holidays
- 2 floating holidays
- 9 sick days
- Up to $1,000 annual reimbursement for wellness expenses (for things that fall outside of your health coverage). This is utilized at $250 per quarter after you have been with the team for 60 days
- A 401(k)
- Access to healthcare and dependent care FSA
- 12 weeks of paid parental leave; with the option to extend
- 100% of your health insurance premium covered by Marigold (medical, dental & vision) and 65% of the premium covered for any dependents
- 10 days of fully paid bereavement leave
Interview Process
After you submit your application, it will be reviewed by the hiring manager and select members of the team. If it seems like we’re a good fit for each other, we will follow up and schedule a 15-30 minute phone call with one of our leaders to get to know you.
If we jointly decide to move forward, you can plan to (virtually) attend a 45 video interview with members from our Technology Team. The final stage would be to meet (2-4) other members of the team via video conference for additional conversations about your approach to collaboration, your relevant experience to current projects, and alignment with our values. All in, you can expect the time commitment for this stage to be 3-4 hours of synchronous interaction, scheduled to fit your needs.
If you complete interviews, we will provide a decision or clear next step within five business days.
We are ready to hire as soon as we find the right candidate. We can’t wait to meet you!
More About Our Company
Marigold Health is an early-stage, rapidly growing startup providing services for a range of community based mental health and substance use treatment providers as well as national health insurers. We collaborate with eminent investigators at Brown University and Johns Hopkins and have been publicly recognized by the National Institute on Drug Abuse (NIDA) and the American Psychiatric Association.
Our program is a combination of 1-1 coaching and 24/7 anonymous chat support groups accessed over phone, SMS, and app/web. On the backend, proprietary natural language processing tools scale our peer workforce by augmenting group moderation, automating patient outreach, and sending sentiment-based “alerts” to coordinate care with other providers. Following strong results from our first clinical studies, we are entering a period of rapid growth, and expect to expand from 2 states today to 12 by this time next year.
Our core values are authenticity, candor, and ambition. Inclusion is at the core of what we do. We’re working to bring care to the most underserved and stigmatized patients. We actively welcome applicants from a wealth of different backgrounds (including but not limited to race, gender, educational background, and sexual orientation). We must have diversity on our team and in our mindsets to be successful in moving the needle on the deeply entrenched and systematic challenges we face.
Marigold Health is an equal opportunity employer.
Questions? Email ray.danzl[at] marigoldhealth.com for more info.
Top Skills
Azure Ad
Google Workspace
Jamf Now
Microsoft 365
Microsoft Intune
Ninjaone
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