Manager, Installed Base Inside Sales

As a Manager of Installed Base Sales, you'll take on a high-impact leadership role covering the SMB Market focused on driving SonicWall Cybersecurity renewals and advancing lifecycle opportunities by working directly with end customers through our SecureFirst Channel Partners. This is more than just a sales role—it's a chance to lead from the front. In this full-time position, you’ll be responsible for guiding a results-driven team, delivering accurate weekly forecasts, analyzing key performance data, and actively contributing to leadership strategy sessions. You’ll also play a critical role in executing targeted Installed Base initiatives across North America, helping shape the future of our customer engagement and retention efforts.

Job Description:

· Responsible for managing renewals teams both directly and in support of our renewals business partner

· Deliver key business analytics to various departments within the organization

· Facilitates sales information flow to regional sales teams and leaders

· Drives sales operations process improvements for Installed Base Motion

· Initial point of contact for renewal inquiries within our renewal business, inclusive of all vendor management tasks

· Create and maintains documentation for all projects and initiatives involving the renewals program

· Identify improvement and stimulate steady process enhancement to increase operational efficiency, existing workflow processes, methods and policies

· Achieve and exceed revenue targets by driving renewal and expanding existing customer accounts.

· Drive and lead the SMB cybersecurity renewals and lifecycle sales strategy, ensuring consistent revenue growth and customer retention across a defined book of business.

· Develop and execute scalable, customer-centric renewal motions to support predictable recurring revenue streams and reduce churn.

· Build and mentor a high-performing team focused on renewals, upsell/cross-sell opportunities, and long-term customer value realization.

· Partner cross-functionally with Customer Success, Marketing, and Product teams to drive adoption, engagement, and upsell initiatives throughout the customer lifecycle.

· Utilize data-driven insights to identify renewal risks and proactively implement mitigation strategies that protect and grow the install base.

· Create playbooks and frameworks that standardize best practices for managing the renewal cycle, optimizing timing, pricing, and messaging.

· Analyze market and customer trends to adjust strategies and ensure alignment with SMB buying behavior and cybersecurity needs.

· Own and exceed quarterly targets related to renewal rates, expansion revenue, and customer satisfaction metrics.

· Collaborate with channel partners and resellers to scale SMB reach and maximize value delivery throughout the lifecycle.

· Maintain expert-level knowledge of cybersecurity offerings and industry trends to position value effectively and differentiate from competitors.

Requirements:

· A proven leader

· Full time

· Strong communication skills, both written and verbal

· Critical thinking (Ability to understand renewals strategy, provide consultative renewals analysis)

· Communication (Ability to combine complex data and analyses into actionable reporting to facilitate decision-making; Ability to engage in active listening and draw out key conclusions from colleagues and vendor relationships)

· Proven ability to meet tight deadlines, multi-task and prioritize workload.

· Ability to manage multiple competing priorities simultaneously and drive projects to completion.

· Excellent analytical and problem-solving skills

· Must be a self-starter with ability to follow through on projects assigned

· Ability to learn new tools

· Strong skills in cross functional collaboration

· 5 Years + Relevant work experience

· Knowledge of Microsoft applications

o Extensive background and experience with Excel a must

· Some travel required <10%

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