Manager, Implementation

At Medallion, we believe healthcare teams should focus on what truly matters—delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes.

As one of the fastest-growing healthcare technology companies—ranked No. 3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, No. 5 on LinkedIn's 2024 Top Startups in the US, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show—Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale.

We prioritize candidate safety. Please be aware that official communication will only come from @medallion.co email addresses.

We’re looking for a Manager of Implementation to lead and contribute to Medallion’s growing Implementation function. This is a player/coach role, responsible for directly managing two Implementation Project Managers (ICs) while also owning and executing high-impact implementation projects. You’ll set the tone for operational excellence, drive continuous improvement, and ensure our customers have a seamless and successful start to their Medallion partnership. As part of the Implementation team, you’ll oversee the full lifecycle of customer onboarding — managing enterprise-level implementations, developing scalable processes, and collaborating cross-functionally with GTM, EPD, and Operations teams to deliver exceptional customer outcomes.

This role reports to the Head of Technical Solutions and base compensation for this role may land between $150,000-$190,000. In addition to base salary, Medallion offers equity, and benefits as part of the total compensation package. Many factors are considered when determining pay including: market data, geographic location, skills, qualifications, experience, and level.

• Leadership & Player-Coach Execution
• • Lead, coach, and develop a small team of two Implementation Project Managers, providing mentorship, feedback, and opportunities for growth while setting clear goals and performance expectations.
  • Balance people leadership responsibilities with direct ownership of customer implementations - modeling best practices in technical project management, stakeholder communication, and cross-functional collaboration.
  • Serve as an escalation point for complex or high-impact projects, providing technical and strategic guidance to ensure successful delivery.
  • Foster a culture of accountability, continuous improvement, and collaboration across the Implementation team and partner functions.
  • Partner with leadership to define team objectives, KPIs, and scalable processes that drive operational excellence.
• Project Management & Issue Resolution
• • Build detailed project plans with clear milestones, owners, and timelines
  • Lead technically complex implementations, coordinating data integrations, workflow configurations, and API-based setups across multiple systems.
  • Serve as the bridge between customers, Product, and Engineering, translating business requirements into clear technical specifications and ensuring alignment on scope and capabilities.
  • Proactively manage implementations end-to-end - identifying risks early, removing blockers, and driving projects to on-time, successful go-live outcomes.
  • Collaborate cross-functionally with EPD, Operations, and GTM teams to ensure technical dependencies, product limitations, and customer needs are clearly communicated and addressed.
  • Partner with technical teams to troubleshoot and resolve integration or data mapping issues, ensuring clean handoffs to ongoing customer success and support functions.
• Customer Experience & Improvement
• • Serve as the main point of contact for customers during implementation, ensuring a smooth and positive onboarding experience.
  • Advocate for customer needs internally and create tight feedback loops to improve Medallion’s product and service offerings.
  • Identify inefficiencies and opportunities to streamline implementation processes.

• 8+ years of SaaS implementation experience, ideally working with healthcare customers
• 3+ years of experience in a leadership role managing implementation team members
• Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful project delivery
• Strong technical acumen - able to understand APIs, integrations, workflows, and data structures, and translate between customer requirements and internal technical teams.
• Prior experience at a B2B SaaS startup
• Strong operational mindset with experience building scalable processes and driving team performance
• Exceptional client-facing communication and executive presence.
• Project Management Professional (PMP) certification
• Proficiency in project management tools (e.g., Asana, Jira, ClickUp).