Manager, Implementation Consulting

At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you're a close but not exact match with the description, we hope you'll still consider applying. Want to learn more about life at Klaviyo? Visit careers.klaviyo.com to see how we empower creators to own their own destiny.
Implementation Consulting at Klaviyo sits at the heart of our customers' success. As the first partner our customers engage after signing, our team ensures every Klaviyo implementation is fast, high-impact, and designed for long-term success.
As a Manager, Implementation Consulting, you'll lead a team of Implementation Consultants who guide our largest new customers through complex, enterprise-grade implementations. You'll be responsible for ensuring your team delivers exceptional project execution, drives early customer value, and builds the foundations for growth and retention.
This is a pivotal leadership role that combines operational excellence, customer advocacy, and enterprise-level consulting experience. You'll coach and develop a high-performing global team, collaborate cross-functionally with Sales, Solutions Architecture, Deliverability, and Customer Success, and help shape how Klaviyo scales Professional Services globally.
How You'll Make a Difference

• Lead and develop a team of 4-10 Implementation Consultants responsible for onboarding enterprise customers to Klaviyo's platform.
• Recruit, interview, hire, and train new team members
• Drive accountability across your team for operational excellence, including productivity, utilization, on-time delivery, and customer satisfaction.
• Manage day-to-day operations, data analysis, goal setting, career development, performance management, and process improvement.
• Coach, mentor, and inspire your team through effective one-on-ones, performance feedback, and career development conversations.
• Partner cross-functionally with Sales, Solutions Architecture, and Customer Success to ensure seamless customer transitions and alignment with growth goals.
• Serve as a trusted point of escalation for customer challenges, demonstrating calm leadership and solution-oriented thinking.
• Model Klaviyo's leadership values of proactive problem-solving, ownership, and curiosity in a fast-paced, evolving environment.
• Identify and execute process improvements that increase efficiency, scalability, and consistency in delivery.
• Contribute to global Professional Services initiatives, helping shape how Implementation evolves as Klaviyo scales to enterprise maturity.
• Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.

Who You Are

• 6+ years of SaaS implementation, consulting, or project management experience, with 2+ years leading teams.
• Proven success leading enterprise or strategic account implementations, managing complex tech stacks, integrations, and multi-stakeholder engagements.
• A successful people leader and team builder through excellent motivation, leadership, and interpersonal skills
• Deep understanding of marketing technology solutions (Email, SMS, CDP) and how to drive advanced use cases for customer growth.
• Strong project management skills, able to balance timelines, resources, and competing priorities while delivering exceptional outcomes.
• Excellent communicator with the ability to influence and build trust across executive, technical, and operational audiences.
• Collaborative, adaptable, and energized by a fast-changing environment, with proven expertise in establishing trusted customer relationships across multiple stakeholders on global teams, building partnerships with internal and external teams to drive creative solutions
• A builder and motivator of teams who leads through clarity, empathy, and accountability.
• You've already experimented with AI in work or personal projects, and you're excited to dive in and learn fast. You're hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.

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Please see the independent bias audit report covering our use of Covey here
Massachusetts Applicants:It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant's job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company's annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Base Pay Range For US Locations:
$116,000 - $174,000 USD
Get to Know Klaviyo
We're Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators-ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you're ready to do the best work of your career, where you'll be welcomed as your whole self from day one and supported with generous benefits, we hope you'll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo's interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process . For more information about how we process your personal data, see our Job Applicant Privacy Notice .
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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