Manager, High Value Pricing

About The Role[Pricing Operations & Services]
As a Manager, Pricing Operations & Services at the RealReal, you will be responsible for overseeing the day-to-day operations of the Pricing team (tools, process, training) and managing TRR’s Price Request services. Managers are responsible for analyzing, identifying and communicating opportunities and providing risk-mitigation strategies. Emphasis in this role will be on providing a positive consignor experience and promoting pricing accuracy and consistency while balancing a quick turn-around time. Strong communication and analytical skills as well as relationship building are key for success in this role. This person will report to the Senior Director of Pricing.
[High Value]
As Manager, High Value Pricing, you will oversee and develop a dynamic team of pricing experts to drive optimal pricing strategies and foster business growth. This role involves data analysis to extract actionable insights, guiding strategic decision making that enhances the company's competitive positioning. The ideal candidate will exhibit strong leadership skills, with a proven track record of leveraging data-driven strategies to achieve high growth. The Pricing Manager will work collaboratively across departments to align pricing strategies with overarching objectives, ensuring both short-term profitability and long-term value creation in our handbag, jewelry, and watch businesses.

[Pricing Operations & Services]

What You Get To Do Every Day

• Analyze and report out on monthly metrics, KPIs, and provide summarized insights and actions to leadership; proactively monitor and surface trends, issues or risks weekly

• Secure supply by enabling an express-lane service for Price Request that can provide accurate, consistent pricing for consignors while improving our SLA

• Partner closely with the Pricing Team to maintain pricing consistency and proactively develop strategies to mitigate risks and reduce consignor contacts and payouts

• Evaluate and create processes and tools in support of continuous improvement efforts

• Spearhead internal training sessions for cross-functional teams

• Develop & manage a team - provide feedback, training, and coaching to further personal and career growth; effectively manage scheduling and leave

• Be a positive role model for the team by fostering strong cross-functional relationships with key business partners (Pricing, Experts, Auth, etc)

•  Dealing w/ Ambiguity: Can effectively cope with change & shift gears comfortably. Can decide and act without having the total picture 

• Strategic Mindset/ Analytic Ability: Gather data, formulate ideas & put into action 

• Learning on the fly: Learns quickly, relentless learner, experiments, enjoys the challenge of unfamiliar tasks 

• Priority Setting & Problem Solving: Spends time on what is important and will drive the business

• Leading & Developing a team:  Provide feedback, growth opportunities through training opportunities to keep team moving motivated and engaged 

• Extremely detail-oriented and results-driven 

• Communication & Negotiation: Is able to work with a variety of people and can get messages across that have the desired effect. 

What You Bring To The Role

Minimum Requirements:

•  Bachelor's degree required; advanced degree a plus

•  Passionate about the luxury retail space and consignment business model

• Experience in leading and developing direct reports

• Strong analytical & quantitative skills with a track record of creative problem solving

• 5+ years of proven success in merchandise planning, financial planning, strategy or business analytics

• Exceptional time management and organizational skills

• Team player able to work effectively and collaboratively across all departments to meet goals 

• Thrives in a fast-paced environment where the only constant is change

• Must have a passion for creative problem solving and insatiable curiosity

• Proficient in Microsoft Office, particularly Excel; experience with G Suite & Looker a plus

[High Value Pricing]

What You Get To Do Every Day

• Create a team environment centered around collaboration and learning; oversee team development as well as provide guidance and training to team members on best practices

• Build and implement strategies in partnership with Merchandising, Planning, Expert/LCO & Vendor partners to maximize ASP and sell-thru

• Liaise closely with our Luxury Consignment Office (LCO) expert team to implement strategies to drive pricing accuracy and consistency; be a leading proponent for tool development

• Partner with Data Science team as the subject matter expert to develop and steer pricing algorithms; perform proactive analysis to identify opportunities for the model and direct the team’s QC efforts

• Be a positive role model for the team by fostering strong cross-functional relationships with key business partners (Merch, Planning, Vendor, Ops, etc)

• Promote growth & development for direct report(s) through coaching, training & ongoing performance management

• Perform ad hoc analysis and recommend courses of action to drive sales, improve efficiency and protect the consignor experience

• Work closely with internal departments and provide answers to pricing escalations in a timely and professional manner using thorough research, analytics, and product knowledge

What You Bring To The Role

Minimum Requirements:

• 6+ years of proven success in merchandising, merchandise planning, strategy or business analytic

• 3+ years of proven success managing direct reports in a high growth environment where the only constant is change

• Proficient in Microsoft Office, particularly Excel; experience with G Suite & Looker a plus

• Strong analytical & problem solving skills. Ability to relay verbal and written information concisely & effectively

• Agile critical thinker, who is comfortable and confident making data driven recommendations amidst ambiguity

• Exceptional time management and organizational skills

• Self-starter who can ramp up quickly and is excited to take on new challenges

• Must have a passion for creative problem solving and insatiable curiosity

• Bachelor's degree or equivalent experience required

Preferred Requirements:

• GIA Certification

Compensation, Benefits, + Perks

The expected salary range for this role is $112,608.00-$120,000.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.