Fiduciary Trust International is a premier investment and wealth management firm with a commitment to growing and protecting wealth across generations. We offer a dynamic and collaborative approach to managing wealth for high-net-worth and ultra high-net-worth individuals and families, family offices, endowments, foundations, and institutions. Unlike other firms, our investment managers, tax and estate planning professionals work together to develop holistic strategies to optimize clients’ portfolios while mitigating the impact of taxes on their wealth. As a fiduciary, the guidance we provide is always in the best interests of our clients, without conflict or competing benefits. We offer boutique customization and deep expertise in specialized investment, tax and planning strategies alongside sophisticated technology and custody platforms.
Fiduciary Trust International is owned by Franklin Templeton, a diversified firm that spans asset management, wealth management, and fintech, giving us many ways to help investors make progress toward their goals. With clients in over 150 countries and offices on six continents, you’ll get exposed to different cultures, people, and business development happening around the world.
Overview:Fiduciary Trust International is hiring a Manager, Fee Department who will be responsible for the end-to-end execution and governance of all fee-related operations across 15,000 accounts and 500 fee packages with over $200 million in fee collection. This includes oversight of fee setup, maintenance, calculation, collection, and control enforcement. The Manager leads a small team, ensuring operational accuracy, financial integrity, and risk mitigation, all in support of Fiduciary Trust's service commitments. Prior managerial experience is required.
The Manager oversees daily operations related to fee setup, maintenance, and closure, ensuring timely and accurate execution across multiple billing cycles. This includes managing a small team, ensuring service delivery aligns with the firm’s standards and KPIs. The Manager resolves operational issues, supports the front office, and enforces quality and control processes.
Key Responsibilities:Operational lead responsible for day-to-day execution of all fee activities.
Executes Fee Oversight Framework operationally; coordinates controls, escalates risks, delivers reporting, and manages team performance. This includes annual fee review with the front office.
Manages global fee operations and ensures accurate setup, modification, and closure of fees across all client accounts.
Works with the Franklin Templeton fee collection team on month end closing. Works with the Fiduciary Trust finance team on fee reporting and variance analysis.
Supervises the US-based Senior Analyst and India-based Supervisor (team of seven).
Serves as the operational lead for fee execution, supporting complex scenarios and client-specific needs.
Ensures team performance meets established KPIs, SLAs, and quality benchmarks.
Ensures compliance with exception policies and RCA protocols.
Acts as a point of escalation for fee discrepancies, exceptions, or errors.
Collaborates with the front office to ensure accurate billing based on customized client agreements.
Maintains and improves operational controls and documentation practices.
Assists with internal audits, compliance requests, and training programs.
5+ years' experience within the wealth management / financial services industry
Experience in financial operations and/or client billing with complex fee structures
Strong leadership skills and prior managerial experience required; experience managing cross-border teams preferred
Expertise in customized fee structures and control implementation
Accounting and Finance experience required
Demonstrated experience in quality control, risk mitigation, and tracking performance metrics (e.g., KPIs, SLAs)
Experience with SWP by SEI and/or Global Plus by FIS; experience with trust accounting systems preferred
Advanced analytical skills required
Familiarity with programming or scripting languages desired but not required
Learn More: Click below links to learn more about Fiduciary Trust International –
- Fiduciary Trust International LinkedIn Company Page
- The Story of Fiduciary Trust International
Franklin Templeton offers employees a competitive and valuable range of total rewards—monetary and non-monetary — designed to support their well-being and recognize their time, talents, and results. Along with base compensation, employees are eligible for an annual discretionary bonus, a 401(k) plan with a generous match, and recognition rewards. We also offer a comprehensive benefits package, which includes a range of competitive healthcare options, insurance, and disability benefits, employee stock investment program, learning resources, career development programs, reimbursement for certain education expenses, paid time off (vacation / holidays / sick / leave / parental & caregiving leave / bereavement / volunteering / floating holidays) and a motivational wellbeing program. We expect the base salary for this position to range between $110K - $155K, depending on geographic location and level of relevant experience, plus discretionary bonus.
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Our culture is shaped by our diverse global workforce and strongly held core values. Regardless of your interests, lifestyle, or background, there’s a place for you at Franklin Templeton. We provide employees with the tools, resources, and learning opportunities to help them excel in their career and personal life.
By joining us, you will become part of a culture that focuses on employee well-being and provides multidimensional support for a positive and healthy lifestyle. We understand that benefits are at the core of employee well-being and may vary depending on individual needs. Whether you need support for maintaining your physical and mental health, saving for life’s adventures, taking care of your family members, or making a positive impact in your community, we aim to have them covered.
Learn more about the wide range of benefits we offer at Franklin Templeton
*Most benefits vary by location. Ask your recruiter about benefits in your country.
Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need an accommodation or adjustment to search for or apply for one of our positions, please send an email to [email protected]. In your email, please include the accommodation or adjustment you are requesting, the job title, and the job number you are applying for. It may take up to three business days to receive a response to your request. Please note that only accommodation requests will receive a response.
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