Manager, Fan Engagement & Community Management - Epic

About Sony Music Entertainment

At Sony Music Entertainment, we fuel the creative journey. We’ve played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We’ve nurtured some of music’s most iconic artists and produced some of the most influential recordings of all time.

Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we’re committed to artistic integrity, transparency, and entrepreneurship.

Sony Music Entertainment is a member of the Sony family of global companies.

The Manager, Fan Engagement & Community Management will be tasked with engaging, acquiring and retaining fans across social platforms. This role will manage conversation and content creation across all digital properties including social media, CRM, websites, and other fanfacing digital properties (discord, sms, etc). This role will work closely with the Digital Product Managers to help execute digital campaigns. This role should have a deep understanding of fandoms and social media.

• Oversee the day-to-day social media, website, and email accounts for a designated roster driving fan acquisition, engagement, and retention
• Acquire and analyze first-party data to expand artists’ fan bases and gain insights into audience behaviors. Leverage these insights to amplify, enhance, and develop plans to strength the relationship with fans 
• Track and analyze campaign performance, using insights to optimize future strategies and campaigns
• Manage digital and social platforms including Instagram, X, Tik Tok, Facebook, Snapchat, Discord, websites, etc. 
• Create copy and assets native to each platform to help increase engagement via interaction and algorithms
• Build growth strategies for both established and developing artists, leading to a engaged fan
• Work with Digital Product Managers and artists teams to develop and maintain editorial calendar across all social platforms

• Bachelor’s degree or equivalent
• Minimum of 2+ years professional experience in digital/social media marketing
• Outstanding organizational and communication skills
• A passion for fan-focused digital strategies
• Strong background in digital strategy, with duties at previous experience including day-to-day work in this area
• Ability to work on tight timeframes and move projects forward with limited assets
• Photoshop, iMovie, Illustrator and/or other graphic design knowledge a plus
• A deep understanding of interactive technologies and communication tools, including:

• • TikTok
  • Instagram
  • Facebook
  • Meta Business Manager
  • X
  • YouTube
  • Tumblr
  • Snapchat
  • Discord
  • Website Strategy
  • Email/CRM Strategy
  • SMS

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day  
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best 
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K + employer matching 
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans 
• Investment in your professional growth and development enabling you to thrive in our vibrant community.  
• The space to accelerate progress, positively disrupt, and create what happens next  
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.

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