Manager of Endpoint Services

Fenix24 is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as The World’s First Civilian Cybersecurity Force, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration; Athena7 for IT security assessments, strategy and planning; Grypho5 for ongoing security-based management; and Argos99 for expert insights into data, assets and infrastructure.

Under its Securitas Summa program, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance. Grypho5 is one of four battalions fighting threat actors on the front lines of the global cyber war.

As part of The World’s First Civilian Cybersecurity Force, Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.

About This Position

The Manager of Endpoint Services is responsible for leading and developing a team of Endpoint Engineers who deliver security-focused endpoint protection services to clients. This externally posted role highlights our commitment to operational excellence, superior service delivery, and the ongoing enhancement of endpoint security services.

Key Responsibilities

• Lead, mentor, and support a team of Endpoint Engineers by ensuring high performance, promoting professional growth, and delivering regular technical training, cross‑training, and skills development sessions
• Oversee engineering execution for endpoint security platforms including configuration, deployment, tuning, auditing, and continuous hardening
• Oversee daily operations and service delivery for endpoint protection platforms across multiple client environments, ensuring alignment with security best practices, operational SLAs, and client goals
• Implement and maintain standard processes, technical documentation, and best practices
• Drive continuous improvement efforts for engineering workflows, service methodologies, documentation, and technical standards
• Partner closely with Senior Practice leadership to help shape endpoint protection strategy, service development, and the refinement of detection and response capabilities
• Collaborate with cross-functional teams to align endpoint services with broader security and business objectives
• Monitor operational metrics and drive continuous improvements in service quality and efficiency
• Manage complex client escalations and major endpoint-related incidents by coordinating technical response activities, providing expert oversight, and ensuring clear and timely communication
• Support significant security events by guiding clients through endpoint attacks, malware issues, misconfigurations, or agent failures while coordinating engineering teams and maintaining operational alignment
• Participate in an on-call rotation

Preferred Skills

• Strong understanding of endpoint detection and response (EDR), threat detection logic, behavioral analytics, and IOC/TTP analysis
• Ability to oversee malware investigations, containment strategies, and endpoint remediation workflows
• Experience coordinating with MDR providers or SOC teams to address alerts, investigations, and threat escalations
• Extensive experience with endpoint security operations and modern endpoint protection tools
• Proven leadership experience managing technical engineering teams
• Strong written and verbal communication skills that are suitable for both technical and executive audiences
• Ability to manage competing priorities and complex service delivery requirements
• Hands-on experience with endpoint security tools such as CrowdStrike, Trellix, eSentire, Absolute, Windows Defender, BeyondTrust, Sevco, and N-able, with demonstrated ability to interpret endpoint logs, forensic artifacts, and telemetry from these platforms
• Strong understanding of Infosec principles and managed services best practices

Qualifications

• 7-to-10 years of relevant experience, including 3+ years managing technical engineering teams in an MSP/MSSP or enterprise environment
• Experience supporting large‑scale deployments, enterprise policy management, and multi‑tenant endpoint protection services
• Bachelor’s degree in information technology, cybersecurity, or a related field (or equivalent experience)
• Hands-on leadership experience in supporting day-to-day operations, technical escalations, and team coordination
• The ability to guide, coach, and develop technical staff while maintaining high performance and accountability
• Certifications in Microsoft, Apple, or related endpoint/security platforms
• Experience working within MSP/MSSP or high-regulation industries such as legal, finance, or healthcare

Why work for us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!

We truly value our employees and provide an extraordinary package to prove it, including:

• Internal and external learning & development opportunities, including career advancement
• Competitive compensation & benefits including:
• Private health insurance
• Mental health and wellness programs
• Company-matched pension scheme
• Life insurance and income protection insurance
• Monthly fitness/gym membership allowance

Join the world's first Civilian Cybersecurity Force and take your career to the next level!