Manager, Digital Analytics and Content Management (AI Digital Assistant)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

CVS Health is seeking an experienced Manager, Digital Analytics and Content Management ( AI Digital Assistant )to drive initiatives focused on transforming enterprise search, streamlining tasks, and enhancing self-service capabilities through Artey, our AI Digital Assistant. In this role, you will harness data analytics to identify actionable insights and serve as a key knowledge contributor, continuously refining and enriching the Artey platform experience.

Key Responsibilities:

• Data Analytics & Insight Generation
  • Analyze Artey interaction and feedback data to identify performance trends, knowledge gaps, and opportunities to optimize enterprise search.
  • Develop metrics, KPIs, and dashboards to monitor Artey’s effectiveness in streamlining tasks and enhancing self-service.
• Knowledge Management & Content Development
  • Function as a knowledge contributor by authoring, editing, and updating knowledge articles to address identified gaps and enhance Artey’s overall performance.
  • Collaborate with subject matter experts and cross-functional teams to ensure content accuracy, clarity, and alignment with CVS Health standards.
• Process Improvement & Stakeholder Collaboration
  • Work closely with business stakeholders to align analytics insights with system enhancements and process improvements.
  • Facilitate workshops and training sessions to educate colleagues on new features, best practices, and content updates derived from analytics findings.
  • Document business requirements, workflows, and technical specifications to support the development and implementation of Artey knowledge enhancements.
• Strategic Planning & Continuous Improvement
  • Stay up to date of industry trends and emerging technologies in AI, analytics, and digital transformation to continually innovate Artey’s capabilities.
  • Recommend strategic improvements to user experience, task automation, and overall digital assistant performance based on data driven insights.

Required Qualifications

• 5+ years of experience in business analysis, data analytics, or similar role.
• 5+ years of experience with the ability to translate complex data sets into actionable business insights and measurable outcomes.
• 5+ years of experience with experience producing high-quality documentation and knowledge content. Having good business acumen skills. Able to present data to cross-functional teams and leadership of all levels.
• 5+ years of proficiency with data visualization and business intelligence tools like (Excel, Tableau, and Microsoft Office 365).
• Must be able to work East Coast Hours.

Preferred Qualifications

• Advanced degree or certification in business analytics, data science, or related fields.
• Experience with AI digital assistants, enterprise search technologies, or self-service platforms.
• Proficient level of experience with analytical and critical thinking skills, with a keen attention to detail.
• Hands-on experience with ServiceNow reporting and analytics, including building dashboards and extracting actionable insights.
• Familiarity with Customer Satisfaction (CSAT) data analysis, including trend identification and performance improvement recommendations.
• Experience working in Agile environments with tools such as Jira, including backlog management, sprint planning, and product lifecycle tracking.
• Demonstrated willingness and capability to manage and mentor team members, fostering a collaborative and high-performing analytics team.

Education:

• Bachelor’s degree or equivalent work experience.

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.