Manager, Customer Marketing

Reimagine the infrastructure of cancer care within a community that values integrity, inspires growth, and is uniquely positioned to create a more modern, connected oncology ecosystem.
We're looking for a Customer Marketing Manager to help us accomplish our mission to improve lives by learning from the experience of every cancer patient. Are you ready to be the next changemaker in cancer care?
What You'll Do
In this role, you'll be a core member of the customer marketing team, working closely with our marketing, life sciences partnerships (sales) and brand teams to personalize marketing campaigns for a defined set of priority accounts. You'll drive account strategy with the creation and optimization of tailored messaging, campaigns, and content to resonate with key decision makers within those organizations. In addition, you'll:

• Be a thought partnership to our account leads and define marketing tactics and channels based on the needs and objectives of the account
• Develop of account-tailored content and personalized marketing campaigns
• Support client-specific sales enablement material and adaptation of core product decks for specific account needs
• Nurture leads and track engagement at the account level
• Manage account specific brand support requests
• Identify partnership-based thought leadership opportunities
• Drive market and competitive intelligence efforts at the account level

Who You Are
You're a kind, passionate and collaborative problem-solver who values the opportunity to think beyond the way things are. In addition, you're excited by the prospect of rolling up your sleeves to tackle meaningful problems each and every day. You have 5+ years of significant management consulting, account management, early stage startup or B2B marketing experience within pharma, biotech, life sciences consulting or healthcare / health tech, ideally with a focus in oncology.

• You are an exceptional storyteller and communicator, with the ability to turn complex data science / statistics, technology and clinical concepts into clear communications and presentations
• You have experience with account-based marketing tactics and marketing scientific content
• You have previous experience in life sciences with a familiarity of the drug lifecycle and research, especially within oncology.
• You have strong stakeholder management and interpersonal skills, with the ability to drive cross-functional initiatives.
• You are comfortable with ambiguity, having demonstrated initiative to formulate solutions in challenging situations.

Extra Credit

• You have an understanding of oncology clinical research and/or health economics and outcomes research.
• You have familiarity with real world evidence and data products.
• You have an advanced degree (MBA, MS, MPH or PhD in a relevant area of study).

Where you'll work
In this hybrid role, you'll have a defined work location that includes work from home and 2-3 office days set by you and your team with the option of being Flex or Office. For more information on our approach to hybrid work as well as our work type options, please visit the how we work website.
Life at Flatiron
At Flatiron Health, we offer a full range of benefits to support you and your loved ones so you can focus your working hours on improving cancer care and accelerating cancer research, and your non-working hours on everything else life has to offer:

• Work/life autonomy via flexible work hours and flexible paid time off
• Comprehensive compensation package
• 401(k) contribution to help you reach your retirement planning goals
• Financial health resources including 1:1 financial advice
• Mental well-being tools and services
• Parental benefits and policies including family-building care and generous leave
• Path to parenthood programs supporting fertility, adoption and surrogacy
• Travel support for safe healthcare services
• Lifestyle spending account for perks that make sense for you and your family

In addition to our robust benefit offerings, visit our Life at Flatiron page to learn how we support continuous learning through professional development programs and celebrate Diversity in the workplace.
Flatiron Health is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Job Compensation Range
Salary Range: $114,400.00 - $171,600.00
Preferred Primary Location: NY hub
The annual pay range reflected above for this position is based on the preferred primary location of the role which is listed in the job description. Salary ranges for other locations vary from the range reflected above. Base pay offered may vary depending on job-related knowledge, skills, and experience. An annual bonus and equity may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.