Manager, Customer Implementation

Compensation
$120,000 - $140,000 per year
Minimum Years of Experience
0
Minimum Level of Education
None
We are seeking a strategic and people-focused Manager of Customer Implementation to lead our implementation team and ensure the successful onboarding of new customers. This role combines hands-on project management with team leadership, process improvement, and cross-functional coordination. The ideal candidate has strong SaaS experience, is comfortable leading customer-facing implementations, and excels in building and developing high-performing teams.
What You'll Do:
Team Leadership & Development

• Manage, mentor, and grow a team of implementation managers
• Set team goals, monitor performance metrics, and provide regular coaching and feedback
• Foster a collaborative, accountable, and customer-first culture within the team
• Support hiring, onboarding, and professional development of new team members

customer Implementation Management

• Oversee the implementation lifecycle for complex, multi-stakeholder healthcare customers ensuring smooth hand off between sales and success
• Act as an escalation point for critical or strategic accounts
• Drive alignment between internal resources and customer stakeholders to ensure timely, high-quality delivery
• Guide discovery sessions, scope configuration requirements, and facilitate data integrations

Process Optimization

• Define and continuously improve implementation methodologies, best practices, and create playbooks
• Collaborate with Product, Sales, and Customer Success teams to ensure smooth handoffs and feedback loops
  Monitor team bandwidth and project timelines to allocate resources effectively

Strategic Reporting

• Track team KPIs (e.g., time-to-launch, customer satisfaction, implementation success rate)
• Report on progress, risks, and opportunities to leadership

Requirements:

• 5+ years of experience in SaaS implementation or project management, including 2+ years managing a team
• Background in healthcare IT or HealthTech (e.g., EHRs, population health, RCM), a plus
• Excellent leadership, communication, and stakeholder management skills
• Experience with tools like Asana, Jira, Gainsight, Salesforce, or similar
• Bachelor's degree

About Apploi
At Apploi, we pride ourselves on putting people first. This starts at the heart of the company, where we've created a workspace where we can be unapologetically ourselves. We're an eclectic and spirited bunch with amazing company culture, working together to revolutionize hiring!
Apploi is transforming how healthcare hires with all-in-one software that empowers companies to attract, hire, and manage. Working with over 8,000 healthcare organizations across the United States, our team helps leaders solve the industry's most pressing problem: how to provide superb care in the midst of a candidate shortage.
Our mission to revolutionize hiring through innovation, empathy, and an understanding of human impact has earned Apploi widespread notice. In 2021, Apploi won Gold for Established Excellence in Inc.'s Best in Business awards, and was recognized in 2022 by Inc. as one of America's Fastest Growing Companies for the third consecutive year. The platform was also recognized by GetApp as a 2022 category leader in onboarding, recruiting, and applicant tracking. In 2023, Apploi was recognized as one of Inc.'s Best Workplaces. On a wide scale and an individual basis, Apploi is dedicated to helping healthcare workers and employers thrive in the industry they love.
We're devoted to creating an excellent employee experience. Our team, culture, and benefits all make it an incredible place to work, so come join us!
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.