Manager, Content Operations- Xumo

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the planning, execution and troubleshooting of a continuous flow of content for either Xumo Play and all Enterprise endpoints. Creates new concepts. Enhances content and services. Accountable for content quality and traffic of incoming assets and feeds from content providers. Serves as a subject matter expert for particular verticals within the site and/or platform sections. Has accountability for managing onboarding team. Provides subject matter guidance to external and internal partners. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.
Xumo, a joint venture between Comcast and Charter, was formed to develop and offer a next-generation streaming platform on a variety of branded 4K streaming devices and smart TVs. Powered by Comcast’s global technology platform, Xumo devices and services feature an entertainment experience designed to make it easy for consumers to find and enjoy their favorite streaming content through a world-class user interface and voice search, and for partners to meaningfully connect and engage with millions of consumers.

Job Description

Highly Preferred Experience:

• Ideal candidate will have 5 years + experience in the streaming/broadcasting industry. Along with managing the technical specifications for MRSS feeds, XML feeds, HLS feeds & XMLTV feeds.
• Strong communication skills with external partners, as this role is a key collaborator & client facing.
• People management/leadership experience, as role has a team of direct reports.

Additional Information:

• Position is office based in Irvine, CA - 4 days/week & 1 day remote

Core Responsibilities

• Monitors staff on best practices for onboarding of content per Xumo technical specifications for MRSS feeds, XML feeds, HLS feeds and XMLTV feeds.

• Enhances programming by ensuring all proper metadata is provided timely to meet target launch dates.

• Manages the development and implementation of content programs with major partners in entertainment.

• Provides training, guidance, and feedback to implement best practices in onboarding strategies, tooling and troubleshooting.
• Assists Management in identifying and evaluating business opportunities and in targeting key event programming to drive differentiation.
• Manages media sources and partner content feeds, and ensures that content is updated rapidly and on a regular basis.
• Monitors the ingest of content and consistently checks for errors or issues (typos, broken links, feed lags, etc.), while ensuring deadlines are met.
• Coordinates partner promotions, content tracking, and cross-platform programs with other divisions.
• Coordinates with marketing and creative teams to align content goals and ensures smooth and timely implementation of content programs.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Collaborative Partnerships, Partner Onboarding, People Management, Troubleshooting

Compensation

Primary Location Pay Range: $105,652.80 - $158,479.20

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

5-7 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.