Manager, Consumer Insights - Studio Insights

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

From pitch to play, from concept to execution, the way TV and films and other forms of video entertainment are made and marketed is changing. The Netflix Studio is at the forefront of this creative revolution, delivering billions of hours of movies and TV shows per month to more than 190 million accounts globally. A core part of our mission is to produce an amazing and diverse array of owned content that delights our expansive global audience. 

The Manager of the Consumer Insights team focused on the Studio experience, will play a critical role in this transformation, contributing insights and research outcomes that translate directly into business and product impact, guiding the development of the world’s largest and most technically advanced content studio. 

This role will manage a team of individual contributors who all have a subject matter experience in working with film, TV, and video entertainment creators/studios and are experts in the craft of mix methods research. The goal of this team is to identify innovations and automations that create a strategic advantage in empowering content creators to develop the best content and authentically promote it on Netflix. Working closely with studio-focused product teams, our content teams, and other cross-functional teams like data science and finance, this role will develop learning roadmaps, priorities, and oversee methodologies executed by the team. This person will also inform (through context sharing) and influence decisions based on data-driven insights. 

The Ideal Background:

• 10+ years leading mixed methods  research supporting product innovation or development, such as ethnographic, user, enterprise, or design research, as well as approaches that may include conjoint analysis or the application of NLPs and LLMs for open-ended data

• Clear, demonstrable experience as a product researcher, experience strategist, service designer, or similar role, on a complex B2B workflow or enterprise tool suite with a proven record of seeing products from concept to delivery

• Effective verbal and written communication style, distilling complex multi-method research reports into understandable, compelling, and actionable insights

• Experience in or passion for the television and filmmaking industry

• Experience managing a team of insights practitioners

• Ability to frequently travel between Los Angeles and Los Gatos to meet with stakeholders

What You'll Be Doing:

• Partner with Design, Product Management, Engineers, and Data Scientists to create a competitive advantage for Netflix

• Engage internal and external partners worldwide to uncover pain points, unmet needs, or workarounds that inspire innovations that support pitch evaluation, deal negotiation, and budgeting and planning for Netflix Studio

• Identify opportunities to establish new points of view on trends and insights, and develop new capabilities that evolve our emerging enterprise research function

• Partner with subject matter experts within machine learning and AI, finance, legal, strategy, and content creative, taking a systems-level view to craft research recommendations and synthesize workflow needs and user insights

• Serve as a partner for a growing design practice center, advising your colleagues on methodologies and best practices in implementing their own evaluative research 

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $320,000 - $560,000.

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

Netflix has a unique culture and environment.  Learn more here.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.