At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
We are looking for a people-first, operationally strong Compliance Manager to lead frontline execution and enablement for Klaviyo’s global messaging compliance program (email, SMS, WhatsApp, RCS). This role ensures day-to-day enforcement is consistent, high-quality, and scalable while freeing senior leadership to focus on strategy, policy, and ecosystem leadership.
This manager will directly lead Compliance Specialists and partner with Compliance Operations Analysts to drive efficiency, quality, and readiness for high-risk cases. Success in this role is measured by SLA adherence, enforcement quality, escalation management, and team capability growth.
How You Will Make a Difference:
People Leadership & Team Development
- Lead, coach, and develop a team of Compliance Specialists, focusing on skill-building, career progression, and readiness to handle complex compliance scenarios
- Conduct regular 1:1s, performance reviews, and calibration sessions to ensure consistency and alignment
- Serve as the first escalation point for high-risk or ambiguous enforcement cases, within defined guardrails
Compliance Operations & Enforcement Excellence
- Oversee day-to-day enforcement workflows, SLA adherence, and quality assurance for Specialists
- Ensure consistent application of policies, risk frameworks, and escalation matrices across channels
- Partner with BPO and AI workflows to operationalize routine enforcement, coaching partners as needed
- Drive improvements to SOPs, playbooks, and operational processes to enable scale
- Ensure effective collaboration with vendors and external partners to remediate compliance issues efficiently
- Transform workflows by putting AI at the center, building smarter systems and ways of working from the ground up.
Cross-Functional Enablement
- Support adoption of internal systems, reporting, and workflow improvements
- Partner with Compliance Operations Analysts to identify gaps and propose operational improvements
Who You Are:
- Experienced people manager (4+ years) with a passion for coaching and developing high-performing teams
- Strong operational thinker with experience improving workflows, systems, and performance through process and data design
- Comfortable guiding teams through ambiguous, high-stakes enforcement decisions within defined frameworks
- Excellent communicator, able to explain compliance expectations and guidance to team members and peers
- Technically curious, familiar with AI/BPO workflows, reporting systems, and messaging platforms
- You’ve already experimented with AI in work or personal projects, and you’re excited to dive in and learn fast. You’re hungry to responsibly explore new AI tools and workflows, finding ways to make your work smarter and more efficient.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.
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