Manager, Community Engagement

About Nexon

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team’s outstanding free-to-play expertise and live game support to every decision, every day.

But we’re committed to more than our games! Here at Nexon America, we’re all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It’s why we’ve earned the Great Place to Work certification for 5 years running!

We’re looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

The Manager, Community Engagement is responsible for the planning, implementation, management, and monitoring of Nexon America’s community engagement team. This includes providing direct support for a team of Community Managers and working with internal groups (i.e., Marketing, Live Operations, Content creation) to lead on the execution of campaigns, development of best-practice player engagement strategies and optimization of community platforms to promote and distribute content. The Manager, Community Engagement will additionally provide guidance to improving community engagement and growth, based on feedback and trends gathered

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Lead, mentor and grow the Community team to ensure that performance meets business goals and quality standards. Manage day-to-day activities of the Community team and provide clear directions to the team on how to address the communities’ feedback, issues, and concerns.
• Drive creativity with the community team’s creation of content (including assets, events, patch notes, videos, announcements), communication strategies, and campaigns to uniquely tailor them to Nexon America’s gaming communities and foster continued community growth.
• Lead community engagement strategy planning and serve as a bridge between the leadership team and the community team, providing clear direction and guidance.
• Facilitate innovation by monitoring, understanding and analyzing trends in community/social management. Ideate, adopt and execute best practices for Nexon America’s gaming communities across multiple community and social platforms when appropriate.
• Maintain operational efficiency by optimizing organizational processes and project management tools to deliver strong, responsive, and high-quality community support.
• Promote the continued development of community policies, FAQs and other resources for players, Volunteer Moderator programs, and collaboration with internal groups, in line with any unique needs of the community.
• Represent a voice for the players by identifying, collecting and sharing concise, timely, actionable community insights. Using data and analytics, in combination with qualitative review, to understand the health of the communities.
• Other duties as assigned

Work Experience

• 5-7+ years of working in the entertainment or (mobile, pc) games industry required
• 2-3+ years of experience in the role of community management leadership
• Discord, forums, and/or community and social tools experience
• Project management and organizational experience

Education, Professional Training, Technical Training or Certification

• Bachelor’s degree or equivalent experience

Knowledge/Skills

• Bi-lingual in English and Korean is a plus
• Excellent interpersonal and communication skills, written and verbal
• Excellent writing, organizational and time management skills
• Strong project management and problem-solving skills
• Strong ability to mentor and direct team members to meet business goals and community needs
• Strong working knowledge of marketing and game production
• Understanding of marketing and community management performance metrics and optimization strategies
• Able to plan and execute community initiatives and tasks on a yearly, monthly, and weekly basis
• Able to manage multiple priorities in a fast-paced environment
• Ability to create and document processes/proposals clearly
• Must be able to work effectively both individually and as a team member

Nexon’s Benefits and Perks

We offer medical, dental and vision plans for you, your spouse or domestic partner and your children. Employees who enroll in the high deductible health plan receive an annual employer contribution to a health savings account and company paid hospital indemnity benefits. We also provide company paid life, AD&D, short-term and long-term disability benefits as well as access to voluntary life and AD&D for yourself and your dependents, flexible spending accounts, a 401(k) savings plan with a company match, and pet insurance. Nexies are encouraged to take advantage of our monthly wellness credit, participate in lunchtime yoga, and enroll in language classes. We host bi-monthly catered lunches, monthly happy hours, and maintain a well-stocked snack bar. To help you maintain a good work life balance, we offer paid time off, sick days, company holidays, and a year-end break.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

Compensation Description for Pay Transparency (annually)

The base salary range for this position in El Segundo, CA is $90,000 - $125,000 annually.

Our salary ranges are determined by market data based on position and level. The range displayed on each job posting reflects the minimum and maximum salaries for that position. An individual’s pay is determined by factors including, but not limited to, a candidate’s qualifications, skills, experiences, relevant education or training, and location.

Base pay is one part of the Total Rewards package that is provided to compensate and recognize employees for their work. This role may be eligible for additional discretionary bonuses/incentives, however the salary range listed in this job posting reflects the base salary only.