Manager, Communication & Partner Training

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands. 

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service. 

Job Summary: 

The Manager, Communication & Partner Training– Pets Best will own partner communications, partner communications and internal communications while driving continuous operational improvements to these processes. This will include aspects of solutions architecture and business analysis by researching and identifying new functionality and capabilities for Pets Best to define new solution requirements as needed. 

The role requires strong insurance background, communication skills, process & project management experience, coupled with strong analytical and influencing skills to coalesce cross-functional alignment. The role will be the liaison with the business, Technology and cross-functional teams to execute on the communication strategy and plan. 

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. 

Main Responsibilities: 

• Partner with leadership on strategy, planning, and implementation efforts related to partner communication and training. 

• Develop and execute partner training strategy. 

• Participate in intake to determine the LOE and prioritization and be the subject matter expert for efforts that may involve partnership efforts. 

• Lead projects to improve foundational partner interactions. 

• Partner with leadership and key stakeholders to develop Internal communication strategy and plan. 

• Partner with cross-functional teams to lead discovery efforts, define solution scope and requirements for various efforts. 

• Perform other duties and/or special projects as assigned 

Basic Qualifications: 

• Bachelors Degree in Communications or relevant field 

• 7+ years in leadership roles, with a track record of success in developing and executing strategic initiatives 

• Track record in leading growth 

• Demonstrable experience designing and implementing successful personalized education programs 

• Strong leadership skills and ability to motivate and partner with cross-functional teams  

Preferred Qualifications: 

• Strong leadership skills and ability to motivate and partner with cross-functional teams 

• Excellent communications skills 

• Strong analytical and project management skills 

• Strategic mindset, with ability to make difficult decisions 

• Experience in pet industry is a strong asset 

#li-Remote 

#Pets Best 

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)