Manager, Coding

Summary:

The Coding Manager provides long-term strategic and daily operational management for the organization's assigned client(s). This position will assist with the ongoing and continuous development and implementation of all coding services by managing resources and ensuring employees work efficiently while maintaining quality expectations for their assigned client(s). The role of the Coding Manager includes establishing and maintaining positive relationships with current and past client contacts, coders, and team members from various revenue cycle management departments, both internal and external. Monitoring and assuring the coding team meets productivity and quality standards while tracking and maintaining DNFC goals and other service-level agreements. The Coding Manager initiates and coordinates mentoring coders, including but not limited to providing ongoing coding education, training, and professionalism.

DUTIES AND RESPONSIBILITIES:
• Serve as the point of contact for assigned clients, coders, and other stakeholders.
• Manage both on and offshore coding resources, including payroll and task assignment.
• Monitor volume and employee efficiency to maintain SLAs and other contractual obligations.
• Assist in developing and growing coding services, including recruiting and hiring staff.
• Perform or oversee coding, quality reviews, and other middle revenue cycle services.
• Directly perform, oversee, participate in, and recommend process improvements and operational changes to improve efficiency and client relationships.
• Prepare and provide weekly reports to appropriate internal and external stakeholders.
• Prepare business status reports and present them to clients.
• Ensure proper alignment of coding staff based on project scope and goals.
• Mentor and train internal coding staff.
• Create, maintain, and enforce standard operating procedures for the department.

KNOWLEDGE, SKILLS, AND ABILITIES:
• Excellent working knowledge of coding and complete revenue cycle management services. Strong professional verbal and written communication skills.
• Ability to prioritize efforts while multi-tasking in a fast-paced environment utilizing critical thinking skills.
• Strong managerial, leadership, and interpersonal skills.
• Excellent organizational skills.
• A team player, always willing to contribute to the organization.
• Use of Microsoft and Windows products.

WORK EXPERIENCE, EDUCATION AND CERTIFICATIONS:
AHIMA/AAPC Credentials
Five or more years of Coding experience
Three or more years of employee and client management experience in a remote environment.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:
100% Remote

TRAVEL REQUIREMENTS:
None.