Manager, Cloud Migration Services

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow seeks a Manager to join the Cloud Migration Services Team.
This individual will be responsible for providing day-to-day operational leadership to a team of 3 globally distributed Cloud Migration Managers in pursuit of delivering an exceptional customer experience for our customers who have chosen to move their instances from our Commercial Cloud to one of our Hyper Scaler partners or who have recently purchased our Raptor Database option. This will be achieved by providing transparent and confidence-inspiring communication to our customers
In addition to their day-to-day responsibilities, they will be responsible for the team's strategic direction, building and fostering a customer-first culture, and building critical partnerships with other teams within GCS and UTG.
Qualifications

• 8+ years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or equivalent experience.
• 2+ years of experience managing a team within cloud infrastructure domain
• Previous experience supporting Software as a Service (SaaS), Platform as a Service (PaaS), or Infrastructure as a Service (IaaS) for enterprise customers.
• Ability to effectively communicate across all organizational levels to include executives, managers, peers, and customers.
• Outstanding verbal, written and interpersonal communication skills. Specifically, the ability to explain technical issues in a concise and complete manner.
• Attention to detail and the ability to communicate the right level of detail to the right audience.
• Align teams, collaborate with cross-functional stakeholders, and deliver on multiple complex projects.
• Help drive team and organizational goals while also delivering on immediate operational demands.
• Ability to work independently or lead in an ambiguous, fast-paced environment.
• Self-starter with strong technical skills and an ability to learn new technologies quickly.
• Have a working knowledge of ITIL, preferably ITIL v3, specifically Change, Incident, and Problem Management.
• Familiarity with ServiceNow or similar workflow product.
• Background with systems engineering, systems administration, custom automations, lifecycle, or ad hoc project management is preferred.

GCS-23
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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