Manager, Scheduling Strategy & Optimization

• Monitor process performance, team capacity, request volume, turnaround times, quality outcomes, and stakeholder feedback to identify opportunities for improvement and inform future resourcing needs. 

• Analyze clinician schedule templates, operational feedback, and access/utilization trends to identify opportunities to improve schedule design, template consistency, clinician capacity utilization, and patient access. 

• Lead schedule template optimization initiatives in partnership with local operations, clinicians, Practice Operations, Clinical leadership, and Technology, ensuring changes are operationally feasible and aligned to business priorities. 

• Develop and refine scalable processes, standards, and feedback loops that enable continuous improvement of schedule template design and centralized build operations over time. 

• Translate operational insights and process performance into clear recommendations, updates, and materials for senior leadership and cross-functional partners. 

• Drive projects from concept through implementation by creating clear workplans, managing dependencies, resolving blockers, and ensuring successful operational handoff. 

Required Skills/Abilities:  

• Strong process design and operational implementation skills, with the ability to build structure, workflows, and SOPs from ambiguous or evolving business needs. 

• Proven ability to work cross-functionally with operational, clinical, technical, and leadership stakeholders to define requirements, align on decisions, and drive execution. 

• Ability to translate clinician needs and business requirements into practical, scalable operating processes. 

• Strong people leadership skills, including the ability to hire, train, manage, and develop a team responsible for high-volume operational execution. 

• Excellent project management skills, including the ability to manage workplans, dependencies, timelines, risks, and stakeholder communication. 

• Strong written and verbal communication skills, with the ability to synthesize complex information into clear recommendations, process documentation, and leadership-ready materials. 

• Comfort working in systems-oriented environments and partnering with technology teams to operationalize new workflows, tools, forms, dashboards, or service desk processes. 

• Strong judgment and problem-solving skills, with the ability to balance clinician experience, operational consistency, patient access, and scalability. 

• Ability to build trusted relationships with local operations teams, clinicians, and cross-functional partners. 

• Demonstrates inclusivity, cultural awareness, and the ability to work effectively with diverse teams. 

• Ability to evaluate operational workflows and clinician schedule templates to identify process optimization opportunities that improve utilization, access, consistency, and scalability. 

• Travel: As needed to support projects or key meetings; up to 30%

Education and Experience: 

• Bachelor’s degree required. 

• Minimum of 5 years of experience in healthcare scheduling operations. 

• Prior people management experience required. 

• Experience with EHR (preferably athena), scheduling, service desk, or workflow management processes required.  

• Experience building or scaling a centralized operational function, shared service, or support team required. 

• Experience developing SOPs, workflows, business requirements, service expectations, or operational playbooks required. 

• Experience partnering with clinical, operational, and technology stakeholders preferred. 

• Experience working closely with senior leadership and cross-functional stakeholders required. 

• Experience with optimizing supply and demand dynamics or scheduling optimization required.  

Physical Requirements: 

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.