Manager, Client Solutions

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.
Job Summary
As Manager, Product Solutions, you will be responsible for building, leading and managing the Product Solutions (PSE) team in the North American region. Reporting to the Director of Product, Partnerships Solutions Group (PPSG), you will be a key member of the Global Client Services organization responsible for overseeing a cross-functional team tasked with supporting the lifecycle of FreeWheel products, from ideation through pilot and launch, ensuring serviceability, scalability, and client readiness. The team's role, which you will coordinate, is to interact with multiple FreeWheel teams and external clients and help them to translate their business needs into technical solutions. This role will be a key strategic partner for Global Client Services (GCS), Product Management and Sales team to discuss escalations, to identify technical up-selling and growth opportunities and be part of multiple cross-team projects as the need arises. The role will also focus on understanding, delivering and maintaining adherence to the GCS and wider Freewheel Operating Plans with particular regard to company profitability and targets.
Job Description
Core Responsibilities

• Develops and improves processes and procedures for service delivery team to ensure orders are entered and scheduled within defined SLAs.
• Works with internal and external customers to ensure a positive installation experience.
• Provides feedback and recommendations to the sales organization with regard to clean order submission to improve the efficiency of the service delivery operation.
• Hires, coaches and evaluates service delivery personnel based on performance standards.
• Evaluates performance data on key metrics and provides continuous performance feedback to team.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Ideation; Long Term Planning; Collaboration; Video Advertising; People Management; Results-Oriented; Communication
Salary:
Primary Location Pay Range: $109,661.76 - $164,492.64
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years