Manager, Client Engagement

Welcome to Ovation Healthcare!

At Ovation Healthcare, we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions.

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior.

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork.

Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit https://ovationhc.com.

Summary:

The Client Engagement Team serves as the principle executive contact with Ovation Healthcare’s Supply Chain members. In this role, the Client Engagement Manager is responsible for working with the members, specifically the C-Suite, Executive Leadership, and Supply Chain team within the facility to drive value and savings to enhance their performance, as well as expanding Ovation Healthcare’s footprint with the member and driving growth. The Client Engagement Manager establishes and maintains professional business relationships, expedites the utilization of Ovation Healthcare contracts and offerings by the members. The Client Engagement Manager serves as a trusted advisor to the member(s) s/he supports, engaging member executives regularly for the purpose of helping them achieve savings, improving performance, promoting standardization, and eliminating waste in the Supply Chain function and other key areas of their enterprise. The Client Engagement Manager has leadership responsibility to develop and maintain a robust account plan and executing against that plan to identify opportunities for his/her accounts to improve operational and financial performance. The Client Engagement Manager effectively utilizes various data and analytics tools and reports to analyze and present key opportunities to the member(s) s/he supports, as well as summarizing and presenting savings results and other key information to the member(s). The Client Engagement Manager works to coordinate Ovation Healthcare resources to ensure that Ovation Healthcare members are supported as effectively as possible, experiencing superior service that results retention, as well as advocacy and promotion of Ovation Healthcare to prospective members. This high profile and professional position may be home-based or office-based, depending on location of account assignments. Portfolio of assigned strategic accounts includes Hospitals, Ambulatory Surgery Centers, Long Term Care facilities, and/or Behavioral Health facilities. The ability to travel up to 50%, including overnight travel, is required for the role.

Key Responsibilities:

• Move strategic customers from current state to a trusted strategic partnership; formalize partnership through an agreement that is recognized across Ovation Healthcare and the account.

• Meets member specific targets for organic growth, contract performance, compliance, conversions, renewal, savings and strategic objectives.

• Establishes productive, professional and consultative relationships with C-Suite, executive personnel and supply chain team throughout member organization, building credibility and trust through collaboration.

• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary Ovation Healthcare personnel.

• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones for a one-to-three-year period that leads to a clear action plan for success.

• Coordinates the involvement of the Elevate teams to develop and articulate a strategic vision for member to meet account performance objectives and customers' expectations.

• Builds strategic partnerships with accounts to further advance company goals of revenue and margin enhancement.

• Keeps the organization’s vision and values at the forefront of decision-making and action.

• May supervise staff assigned to support responsibilities for specific customers.

Knowledge, Skills & Abilities:

• Working knowledge of healthcare industry, supply chain, GPOs, clinical and business personnel

• Supply Chain Processes - Demonstrated understanding of end-to-end supply chain processes.

• Strong analytic skills-- Advanced skills in Microsoft Excel with the ability to use functions such as Pivot Tables, VLOOKUP, etc.

• Advanced skills in Microsoft PowerPoint and Word.

• Ability to gather, analyze and make sense of large amounts of data and apply it to make business and customer-focused decisions.

• Ability to demonstrate financial knowledge and business acumen.

• Able to work under consultative direction toward predetermined long-range goals and objectives, where assignments are often self-initiated.

• Excellent communication and inter-personal skills; able to present and influence credibly and effectively at all levels of the organization including the C-Suite.

• Exceptional Project Management, communication, negotiation and presentation skills

• Proven ability to successfully manage multiple projects and timelines.

• Ability to effectively negotiate with a record of accomplishment of results.

• Passion for results-- able to drive high standards for self; tenaciously working to meet or exceed challenging goals.

• Demonstrated ability to calculate figures and amounts such as savings, rebates, fees, and percentages, as well as analyze statistical and financial data.

• Ability to understand and follow spreadsheets and contract language.

• Strong organizational, problem-solving, and analytical skills; able to manage priorities and workflow with minimal direction.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Ability to initiate tough conversations, effectively manage internal politics, and handle conflict in a healthy, relationship-building manner.

• Must demonstrate executive presence and emotional intelligence, remaining calm and confident in challenging situations.

• Intimate understanding of all internal functions of both Ovation Healthcare and the accounts assigned.

• Excellent time management skills with ability to use independent judgment effectively.

• Ability to execute, both independently and as a collaborate member of various teams and committees.

Work Experience, Education, and Certifications:

• Bachelor’s degree in business or management related field preferred.

• Demonstrated understanding of end-to-end supply chain processes, acquired through 5+ years

• Minimum 3+ years of strategic account management

• Sales experience- prospecting, pipeline development, conversion not required but helpful

• Project management experience or knowledge

• Experience working with data analysis and visualization tools, such as Microsoft PowerBI and Tableau

• Experience with Excel, Word, and PowerPoint.

• Salesforce CRM experience preferred

Travel Requirement:

• Up to 50%, including overnight travel, is required for the role.