Manager, Central Staffing & Scheduling

At Lucile Packard Children’s Hospital Stanford, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job ID: P143674-2847

JOB SUMMARY

This paragraph summarizes the general nature, level and purpose of the job.

Provides enterprise-level leadership for centralized staffing, scheduling, and workforce deployment functions across Stanford Medicine Children’s Health inpatient and ancillary departments. This role ensures continuous coverage, operational efficiency, compliance with institutional policies, collective bargaining agreements, and service excellence. The Manager partners closely with clinical and operational leaders and provides direct leadership to supervisors responsible for Staffing Office operations, the Float Nursing Assistant team, and the Patient Companion team. This is a non-clinical role aligned to business and operations job architecture.

ESSENTIAL FUNCTIONS

The essential functions listed are typical examples of work performed by positions in this job classification.  They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities.  Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

*Provides leadership and oversight for 24/7 centralized staffing and scheduling operations supporting inpatient units.

*Ensures effective workforce deployment aligned with patient care needs, service standards, and labor agreements.

*Directly manages supervisors overseeing the Staffing Office, Scheduling Team, and Central Float Teams

*Establishes clear performance expectations; conduct regular performance reviews; support professional development and succession planning.

Partner with clinical, nursing, and operational leaders to resolve staffing challenges and optimize coverage.

*Leads operational planning, workflow optimization, and process improvement initiatives within staffing and scheduling functions.

*Ensures compliance with institutional policies, regulatory requirements, and accreditation standards.

*Develops and monitors productivity metrics and staffing efficiency benchmarks.

*Oversees timecard management, scheduling workflows, and workforce reporting processes.

*Supports organizational change initiatives impacting workforce operations and staffing models.

*Leads recruitment, onboarding, training, and ongoing development of staffing and support teams.

*Ensures consistent application of HR policies, labor regulations, and performance management practices.

*Addresss employee relations issues, including corrective action and grievance response, in partnership with HR.

*Serves as a people-focused leader promoting engagement, accountability, equity, and teamwork.

*Acts as an operational subject matter expert for staffing and scheduling practices.

*Participates in cross-functional initiatives supporting employee engagement, workforce sustainability, and operational excellence.

MINIMUM QUALIFICATIONS

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: Bachelor’s degree in a work related field/discipline from an accredited college or university. Master’s degree preferred in healthcare administration, business administration, operations management, or related field.

Experience: Five (5) years’ experience of progressively responsible and directly related work experience

License/Certificate: No clinical licensure required.

KNOWLEDGE

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education or licensure/certification.

*Demonstrated people leadership and performance management capabilities.

*Knowledge of workforce operations, staffing models, scheduling systems, and productivity management.

*Ability to lead change, improve processes, and influence cross-functional partners.

*Strong communication, problem-solving, and decision-making skills.

*Technical proficiency of UKG Dimensions and Workday WFM systems to support operations and enterprise projects

PHYSICAL REQUIREMENTS

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range
Compensation is based on the level and requirements of the role.
Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.
Typically, new team members join at the minimum to mid salary range.
Minimum to Midpoint Range (Hourly): $45.98 to $60.96

Stanford Medicine Children's Health (SMCH) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SMCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.