Manager of Business/Sales Development

Who we are:

In today's hyper-connected world, where every customer interaction is a crucial opportunity, Convoso isn't just providing call center technology – we're igniting powerful conversations that drive real results. We're the architects of seamless engagement, empowering businesses to connect with their audiences in smarter, more impactful ways, transforming every dial and digital touchpoint into a chance to build lasting relationships and achieve explosive growth.

Headquartered in Los Angeles, the company has employees around the globe working both hybrid and remote. The company culture fosters team integrity, positive persistence, and continuous growth. (A heads up - we were awarded as Built In LA’s Best Places to Work in 2020, 2021 and 2022!)

With Convoso, the future is bright as we continue to evolve our technology.

Convoso is looking for people who are excited about technology and the fast growing, innovative field of IVA and AI. We are a company of motivated team players driving accelerated growth in a supportive, positive culture. We celebrate a diversity of people, ideas, and backgrounds that contribute to one shared community. 

Most roles at Convoso function as “hybrid” with some opportunities for travel to in-person business events and company meetings. For remote positions, Convoso’s U.S. hiring is open to candidates who are residents of the following states: AL, AZ, CA, CO, CT, FL, GA, IL, IN, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA.

Team Leadership and Development:

• Provide leadership, guidance, and mentorship to SDRs and junior closers, helping them develop their skills, achieve their targets, and grow professionally.
• Conduct regular performance reviews, set individual and team goals, and implement strategies to enhance team productivity and effectiveness.
• Recruit, train, and onboard new sales team members within the SDR and Voso and SMB AE roles.
• Sales Strategy and Execution:
• Develop and implement sales strategies, tactics, and processes to generate leads, qualify prospects, and close deals effectively.
• Collaborate with senior sales leadership to align team objectives with overall sales goals and organizational priorities.

Training and Coaching:

• Design and deliver training programs to onboard new hires and continuously improve the skills and knowledge of the sales team.
• Provide ongoing coaching and feedback to SDRs and junior closers to help them refine their pitch, overcome objections, and improve their sales techniques.
• Monitor team performance against key performance indicators (KPIs), such as call volume, lead conversion rates, and revenue targets.
• Take proactive measures to address performance issues, identify areas for improvement, and implement corrective actions as needed.
• Oversee the sales pipeline, ensuring that it is properly managed and optimized to maximize conversion rates and revenue generation.
• Implement effective lead management practices to ensure timely follow-up and qualification of leads generated by the SDR team.

Cross-Functional Collaboration:

• Work closely with other departments, such as marketing, product, and customer success, to align sales efforts with broader organizational objectives and initiatives.
• Foster collaboration and communication between sales and other departments to ensure a seamless customer experience throughout the sales process.

Reporting and Analysis:

• Generate regular reports and analytics to track team performance, identify trends, and provide insights to senior management.
• Utilize data-driven insights to make informed decisions, optimize sales processes, and drive continuous improvement within the team.
• Report to VP of Sales on operational and financial KPIs

Customer Relationship Management (CRM):

• Ensure accurate and timely data entry into the CRM system, maintaining clean and up-to-date records of customer interactions, leads, and opportunities.
• Leverage CRM data to track progress, forecast sales, and inform strategic decision-making.

Cultural Leadership:

• Foster a positive and supportive team culture that encourages collaboration, innovation, and continuous learning.
• Lead by example, demonstrating a strong work ethic, integrity, and commitment to achieving team goals.

Technology Stack:

• Help evaluate tech stack and programs to drive superior performance.

Who you are:

• Industry Knowledge
• 3+ years in leadership roles (minimum 1 year in SDR manager role).
• 3+ years in software, SaaS, telephony industry preferred, but not required.
• Bachelor’s Degree or relevant work experience.

Sales and Marketing Knowledge:

• Understanding of sales processes, lead generation techniques, and marketing strategies.
• Knowledge of customer segmentation, buyer personas, and market trends to effectively target and engage potential customers.
• Strong leadership skills to inspire, motivate, and guide a team of Sales Development Representatives (SDRs) towards achieving targets and goals.
• Ability to recruit, train, and develop talent, fostering a high-performance culture within the sales development team.
• Strategic thinking and planning skills to develop and execute effective sales development strategies aligned with organizational objectives.
• Ability to analyze sales data, identify opportunities for growth, and implement actionable plans to drive results.

Communication and Collaboration:

• Excellent communication skills, both verbal and written, to effectively communicate sales strategies, objectives, and expectations to the team.
• Collaboration skills to work cross-functionally with marketing, sales, and other departments to align efforts and optimize the lead generation process.
• Strong analytical skills to interpret data, identify trends, and make data-driven decisions to optimize sales development processes.
• Problem-solving abilities to address challenges and obstacles that arise in lead generation and qualification, and to implement effective solutions.

Customer and Market Understanding:

• Deep understanding of the target market, customer needs, pain points, and buying behaviors to tailor sales development strategies and messaging accordingly.
• Customer-centric mindset to ensure that the sales development process aligns with customer expectations and delivers value.

Results Orientation:

• Results-driven mindset with a focus on achieving and exceeding sales development targets, pipeline goals, and revenue objectives.
• Ability to track and measure key performance metrics to evaluate performance and optimize strategies for success.
• A track record of successful hitting key revenue KPIs.
• Commitment to ongoing learning and professional development to stay updated on industry best practices, emerging trends, and new technologies relevant to sales development.

Work Perks Worth The Hype:

• Competitive compensation package
• Stock options
• 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
• Affordable Vision plan and optional FSA
• PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
• Your birthday off
• 401k program with generous company match
• No cost Employee Assistance Program and Travel Assistance
• Monthly Gym membership reimbursement
• Monthly credits toward food & beverage
• Company Outings
• On and offsite team building events
• Paid training for departments
• Apple laptop (most roles)
• And a team of highly experienced and kind colleagues!

HQ Office:

• Casual office environment & dress
• Daily catered lunches
• Fully stocked kitchen (Dietary restriction-friendly)
• Happy Hours
• Monthly Massages
• On-site Car Wash 
• Free Parking 

Compensation:

The base salary range is: $95,000 - $105,000 and and OTE of $135,000-$145,000

The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso’s compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.

Your California Privacy Rights:

As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso’s privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.