Manager, Business Consultant

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Accountable for driving innovation and operational excellence from ideation to delivery for small to moderate scale, complex, high value initiatives and parts of larger initiatives that impact the delivery of products and services to the internal and external environment.

• Evaluating, designing, and implementing new growth strategies
• Partnering cross-functionally to identify colleague and customer needs and develop solutions and tactics to drive growth
• Tracking progress against key milestones, and creating and implementing value-based metrics and analysis to measure outcomes
• Delivering quantitative and qualitative analyses with slide presentations and storytelling that will simplify complex problems into simple for solutions for leadership to weigh in on
• Assisting in creating executive level readouts and presentation materials for leadership
• Developing dashboards to be leveraged by key stakeholders to monitor performance of our business
• Conducting deep dive analytics to identify opportunities for innovation and process improvement
• Performing root cause analysis and ad hoc research to diagnose gaps in our workflow and patient experience
• Simplifying complex datasets and identifying actionable insights that drive value

This job might be for you if:

• You're energized by being part of a large cross functional team working in a fast-paced environment. You enjoy working in teams with a diverse set of experiences and backgrounds. You listen to others’ ideas with an open mind.
• You’re a leader. And you know this means more than leading people. You know that it means taking initiative with a project - anticipating the next steps and taking action before asked. You also know that it can mean leading from behind and stepping in with much needed support.
• You enjoy solving complex problems.  If you don’t know how to do something, you work to find the answers. You don’t get frustrated easily when something doesn’t go the way you planned.
• You can take complicated concepts and communicate them effectively to a variety of audiences. You write well. You pay attention to the details. You can articulate your thoughts eloquently. You have a track record of successfully influencing senior leadership and clients.
• You are self-motivated. You take ownership of your work and your team’s work. You pay attention to the details.
• You enjoy spending your weekends reading the health section of the paper or listening to healthcare podcasts. You’re interested in tracking how the industry is evolving and like understanding the intricacies of it.
• You love numbers and can track a multitude of key operational and financial metrics with ease
• You “think big” and encourage others to take calculated risks in exploring unconventional ideas and challenging the status quo

Required Qualifications

• 5+ years of experience in healthcare in a role that involves strategic problem solving and/or new product development (e.g., consulting)
• 5+ years of demonstrated organizational skills (e.g. project management experience or managing cross-team/department initiatives with demonstrated success)
• 3+ years of data analytics experience working with large data sets and using Excel, SQL, Python, and/or other equivalent analytics tools
• 3+ years supporting cross-functional teams in a matrixed environment

Preferred Qualifications

• Demonstrated relationship management skills at the senior level; capacity to quickly build and maintain credible relationships at varying levels of the organization simultaneously.
• Demonstrated leadership with relevant initiatives: Business process, enterprise business project strategic planning and analysis, risk management, public health, process improvement (e.g., Lean Six Sigma certification).management/consulting.
• Demonstrated superior business process, project management.
• Demonstrated experience successfully implementing change in complex organizations.
• Experience with enterprise-wide and/or cross-functional large scale initiatives with high degree of complexity.

Education

• Masters degree preferred, but not required. Bachelor's degree required

Anticipated Weekly Hours

Time Type

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.