Manager, Business Operations

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well. We care deeply about our customers and foster a culture where our company, employees, and Pros grow and succeed together. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As a Manager, Business Operations, you will drive data-driven decision-making across the organization. You oversee the development and implementation of business analytics strategies that provide actionable insights and recommendations. Specifically, the Monetization team focuses on understanding and optimizing customer lifetime value in the context of what products to sell to which customers at what time, and with what promotional strategies. By collaborating with cross-functional teams, you ensure data is leveraged to optimize business processes, improve performance, and support strategic initiatives. You are responsible for mentoring your team, delivering business intelligence solutions, and supporting leadership in making informed, data-backed decisions.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our service professionals (our Pros). Our success is their success.

What you do each day:

• Collaborate with stakeholders to understand business goals and define data requirements

• Develop and implement data analysis strategies to support business decision-making

• Oversee the creation of dashboards, reports, and data visualizations that provide actionable insights

• Ensure data integrity, accuracy, and consistency across analytics reports and processes

• Conduct advanced data analysis to identify trends, opportunities, and areas for improvement

• Work with IT and engineering teams to ensure proper data collection, storage, and accessibility

• Present data-driven insights and recommendations to senior leadership and key stakeholders

• Establish key performance indicators (KPIs) and metrics to track the effectiveness of business strategies

• Stay up-to-date on industry trends and analytics best practices to drive innovation

Qualifications:

• 5+ years of experience in business analytics or a related field
• Proficiency in data analysis tools (i.e. SQL, Tableau, Power BI)
• Experience with business intelligence software and data visualization tools
• Bachelor’s degree in Business, Data Science, or equivalent work experience
• Strong understanding of statistical analysis, data modeling, and business metrics

What will help you succeed:

• Strong leadership and team management skills
• Excellent communication and presentation abilities
• Analytical mindset with a focus on problem-solving and critical thinking
• Ability to translate complex data into clear, actionable insights
• Collaboration and adaptability in working with cross-functional teams

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 40,000 businesses and have over 1,800 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment.  We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-SG1#LI-Remote

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $116,000-$145,000 + Equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

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