Manager, Billings, Credit, and Collections

What You Will Do Daily:

• Leadership and Management:
• Lead, mentor, and develop a geographically distributed team of 7 professionals, including an invoicing team of 4 and a collections team of 3 across Geneva and Austin.
• Set team goals, performance metrics, and professional development plans for team members in both locations.
• Foster a collaborative and high-performance work environment across different time zones and cultures.


• Billing Operations:
• Oversee the generation and distribution of accurate and timely invoices for all locations.
• Ensure compliance with company policies, accounting standards, and relevant regulations from the issuing legal entity (primarily Switzerland).
• Implement and maintain efficient billing processes and systems across all locations.
• Address and resolve complex billing issues and customer inquiries from a global customer base.
• Manages high level billing escalations and makes related business decisions


• Accounts Receivable Management:
• Manage the accounts receivable aging process and implement strategies to reduce outstanding balances for all regions.
• Manage credit risk while ensuring the DSO and dilution on accounts is kept within acceptable limits
• Monitor customer payment behavior and proactively address potential delinquencies across various regions.
• Prepare and present regular reports on accounts receivable status and collection activities from both locations.


• Process Improvement:
• Meet with the Revenue Operations director and Sales Operations teams to Identify and implement process improvements to enhance efficiency and effectiveness within the billing and accounts receivable functions, considering the geographical distribution.
• Utilize technology and automation to streamline workflows and reduce manual effort across Geneva and Austin.
• Develop and maintain documentation of key processes and procedures accessible to all team members.


• Financial Reporting:
• Ensure accurate and timely reporting of billing and accounts receivable data for consolidated reporting.
• Contribute to month-end and year-end closing activities.
• Provide analysis and insights related to billing and collections performance across all regions.


• Collaboration:
• Collaborate with other departments, including Sales, Customer Success, and Finance, in both Geneva and Austin to ensure alignment and resolve issues.
• Act as a key point of contact for internal and external stakeholders on billing and accounts receivable matters for both locations.
• Participate in external and internal audits as they relate to billing and collection functions.

The Experience You Will Need:

• Bachelor’s degree in Accounting, Finance, or a related field; advanced degree preferred.
• 8+ years of experience in billing and accounts receivable management, with at least 3 years in a leadership role managing teams in multiple locations.
• Proven track record of managing billing and collections teams effectively across different geographic regions.
• Strong understanding of accounting principles, revenue recognition, and credit management.
• Proficiency in using accounting software and ERP systems.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work in a fast-paced, dynamic, and globally distributed environment and manage multiple priorities.


• Preferred Experience:
• Experience in the software industry or a SaaS environment.
• Knowledge of international billing and collections practices.
• Professional certification (e.g., CPA, CMA).
• Stripe experience
• NetSuite experience
• SalesForce experience

Benefits of Working with Sonar:

• Flexible comprehensive employee benefit package.
• We encourage usage of our robust time-off allocations. You will receive  23 days of PTO per calendar year (on a pro-rated basis depending on your employment start date), with additional time provided for sickness, life events and holidays.
• We offer an exciting 401(k) plan that has a 4% match, fully vested on day one of participation.
• Generous discretionary Company Growth Bonus, paid annually.  
• Fully paid parking in the heart of downtown Austin, Texas.
• Global workforce with employees in 20+ countries representing 35+ unique nationalities.
• We have an annual kick-off somewhere in the world where we meet to build relationships and goals for the company.
• Monthly catered events, and team events