Management Supervisor

WHAT WE NEED FROM EVERYONE:

Live our values & do the brave thing.

Our Values: Good Enough is Not Enough. Grab an Oar. Be More Human. Play Like a Pirate. Doing the brave thing is about courage.

It’s about never being a spectator. Speaking up with clarity and conviction and kindness. Not hedging our points-of-view with clients or each other. Saying what we think when it’s in the best interest of the idea or the people, even if it’s uncomfortable. Being willing to take smart risks. Making tough decisions without agonizing. And, being transparent and vulnerable in search of the best. This is the expectation for all of us. In turn, we commit to perpetuating a culture where bravery is rewarded and support is always within reach.

WHAT WE NEED FROM YOU:

Facilitate efficient workflow and operations within the Brand Management team while providing strategic support to further client relationships.

WHAT YOU WILL BE DOING: 

IDEA DEVELOPMENT

• Ability to lead internal creative discussions from briefing to feedback to providing POV to clients 
• Viewed by creative leads as someone who is a vocal advocate for the work both internally and externally 

CLIENT RELATIONSHIP

• Maintain a strong relationship with mid-level to senior clients 
• Be a conversation leader and have the ability to share strategic and creative POV independently of your manager 
• Guide client feedback to get to the root of the issue and protect the creative, versus accepting and reacting to executional requests
• Research client’s quarterly reports/filings to help find insights for the agency’s strategic POV

INTERNAL RELATIONSHIPS/PEOPLE DEVELOPMENT

• Supports Director and/or Group Director 
• Collaborate with strategy to lead strategic development and momentum on their projects
• Mentor and oversee both brand executives and brand coordinators to help in their development and guidance

BUSINESS/INDUSTRY KNOWLEDGE

• Learn SOW and fee development in support of brand leads
• Builds understanding of account profitability (margins, OOS, FTE Allocation, Burn, etc)
• Lead production/execution of 360 campaign elements including but not limited to: TV, Digital Video, Video Content, Radio, Outdoor, Print, Social, Stunts/Experiential/Activations

COMMUNICATION SKILLS

• Connect the dots within and across the initiatives you are leading 
• Easily troubleshoot and be solution-oriented 

MANAGERIAL SKILLS

• Own integration across the agency as well as IAT partners
• Create POV and "defend work with clients"
• Maintain client trust and lead business knowledge and strategic POV

BUSINESS RESULTS

• Understand agency profitability and staffing issues
• Proactively look for opportunities to grow the business/organic growth opportunities
• Monitor and understand the impact of the work on client’s KPIs 

QUALIFICATIONS:

• 6+ years of relevant industry experience
• Critical experience in account management overseeing business.
• Solutions-oriented approach mindset with a sharp, strategic marketing instinct. 
• Junior/mid-level account team management experience.
• Thorough technical production experience through 360 activations, including films and social/digital.
• Proven ability to build strong client relationships.

All hires must be located in or willing to relocate to Los Angeles to work from our offices hybrid three days a week. 

The annual salary range for this role is $100,000-$125,000 and may vary depending on the candidate’s experience. Other compensation includes relocation costs, if applicable. Benefits for this role include health/vision/dental insurance, 401(k), stock purchase, vacation, sick and personal days, Also, you will be eligible (approximately thirty days after you commence employment) to participate in all disability, life, travel insurance plans and programs, retirement plans subject to the terms and conditions of such benefit plans. Please don’t let our posted ranges keep you from exploring this or any other exciting opportunities within TBWA.