EPRO Services, Inc. Jobs

Major Incident Management Lead

EPRO Services, Inc.

Major Incident Management Lead

Reposted 24 Days Ago

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In-Office

Burbank, CA, USA

Senior level

In-Office

Burbank, CA, USA

Senior level

Lead major incident management using ITIL practices: run major incidents, communicate with customers, produce Major Incident Reports, and design/deploy incident management processes and documentation.

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Company Description

E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com

Job Description

Job Title : Incident Manager

Location : Burbank, CA

Job Type : Permanent Full Time

Job Description:

• 8+ years of experience primarily in ITIL Incident and Major incident Management

• Worked as a Major Incident management lead for the leading client

• Experience in Customer communication and Major incident reporting (MIR)

• Hands on experience in designing , creating process documents and deploying Incident Management and Major Incident Management

Additional Information

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