The Store Supervisor supports the Store Manager with sales growth, operations, and team leadership, ensuring customer satisfaction and brand values are upheld.
WEST HOLLYWOOD FULL-TIME SUPERVISOR
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a full-time Retail Supervisor for Madhappy in West Hollywood, CA.
The Store Supervisor is responsible for supporting the Store Manager in driving sales, managing daily operations, and leading the store team. This role will play a key part in developing the store’s clientele, ensuring operational excellence, and upholding Madhappy’s brand values.
Key Responsibilities
Sales & Business Development
● Partner with the Store Manager to drive sales and meet or exceed store targets.
● Actively engage with customers to build relationships, increase conversion, and drive client retention.
● Support the execution of business strategies to optimize store performance and profitability.
● Monitor and track key sales metrics, assisting in implementing strategies to improve results.
Operations & Store Management
● Assist in overseeing store operations, including inventory management, stock replenishment, and loss prevention.
● Ensure the store maintains high standards of cleanliness, organization, and overall readiness.
● Step into leadership responsibilities in the absence of the Store Manager.
Team Leadership & Development
● Lead by example, providing exceptional customer service and motivating the team to do the same.
● Assist with onboarding, training, and coaching new hires to ensure strong performance and growth.
● Provide ongoing support and feedback to team members to foster a positive and results-driven work environment.
● Help ensure all staff members understand and align with Madhappy’s brand mission and values.
Customer Experience & Clientele
● Deliver a best-in-class shopping experience by ensuring all team members are knowledgeable, approachable, and customer-focused.
● Support and drive the store’s clienteling program to build strong customer relationships.
● Resolve customer concerns and issues professionally to ensure customer satisfaction and loyalty.
● Maintain a welcoming and inclusive environment that aligns with Madhappy’s commitment to mental well-being.
Qualifications
● 2+ years of retail experience, with at least 1 year in a leadership or supervisory role.
● Strong sales acumen with a proven track record of meeting or exceeding goals.
● Experience in clienteling and building long-term customer relationships.
● Strong communication and leadership skills, with the ability to motivate and develop a team.
● Ability to multitask and thrive in a fast-paced, dynamic environment.
● Passion for Madhappy’s mission and a commitment to delivering a top-tier customer experience.
Benefits
● Up to 96 hours of PTO annually
● Health, dental, and vision insurance
● Retirement plans available
● Monthly fitness and mental health stipends
● Clothing allowance and welcome gift :)
● Employee discount and early access to products
● Monthly performance bonus
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
Madhappy Los Angeles, California, USA Office
900 South Santa Fe Avenue, Los Angeles, CA, United States, 90021
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