The Retail Store Supervisor will manage daily operations, staff, and performance metrics at Madhappy's South Coast Plaza pop-up, ensuring a unique customer experience.
SOUTH COAST PLAZA FULL-TIME STORE SUPERVISOR
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, the Hamptons, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a full-time Retail Store Supervisor for Madhappy South Coast Plaza.
In this position, you will be responsible for leading the charge on Madhappy's physical presence through our retail pop-up. Along with the store manager, you will own all day-to-day operations and people management for the duration of the pop-up. This role will report directly to this location’s store manager.
Responsibilities
● Oversee and participate in all aspects of retail operations for this store - including inventory management, scheduling, staffing, cleanliness, preparations, and more
● Learn and develop a true understanding of the Madhappy brand and customer base
● Work with the store manager and HQ to bring the vision to life
● Help recruit and lead the location staff
● Work with your team to report on results and find new efficiencies
● Analyze key performance metrics and provide guidance for your store to achieve market goals and profitability targets
About you
Qualifications
● 2+ years of previous retail management or supervisor experience
● Familiarity with Shopify preferred
● Must have open availability for term of pop-up
● Proven comfort in fast-paced experience is necessary
Characteristics
● Excellent leadership skills with the ability to train and lead others while holding them accountable for results
● Strong communication skills, including the ability to work cross functionally with all levels and teams
● Solutions-oriented
● Business minded and analytical
● Alignment with our mental health mission
● Passionate about creating a unique and exceptional customer experience
Benefits
● Welcome gift :)
● Employee discount
$22/hour
About Madhappy
Learn more about our initiatives including Local Optimist & The Madhappy Foundation below and via Madhappy.com and @Madhappy.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
Learn more here.
Top Skills
Shopify
Madhappy Los Angeles, California, USA Office
900 South Santa Fe Avenue, Los Angeles, CA, United States, 90021
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