Machine Learning Engineer, Agentic AI

About the teamThe Agentic AI team at Zillow is at the forefront of transforming the real estate industry by helping millions of people use AI technologies to move into their next home. Our mission is to redefine the home shopping and transaction experience through an always-on assistant that integrates deep panoptic understanding, domain expertise, and sophisticated reasoning. This lean, cross-functional team of applied scientists and engineers is committed to delivering innovative solutions through collaboration, accountability, and transparency.
Within Agentic AI, the Applied Reasoning team focuses on building the LLM reasoning and orchestration capabilities that power Zillow’s AI Copilot. Our goal is to enable the Copilot to think and act like the best-performing real estate professionals. Our work includes
Fine-tuning LLMs to support long-term goal-oriented customer journeys—from home search to mortgage approval
Infusing AI agents with high EQ by learning from top real-estate professionals, delivering emotionally intelligent support across all touchpoints
Developing orchestration frameworks that allow AI agents to autonomously fulfill personalized tasks and respond contextually throughout the user journey

About the role

Zillow is looking for a Machine Learning Engineer on the Applied Reasoning team within the Agentic AI organization to design, implement, and deploy advanced AI agent capabilities specialized in the real estate domain. In this role, you'll focus on delivering production-grade systems that power reasoning, decision-making, and adaptive behaviors for Zillow’s AI Copilot.

You Will Get To:

• Design and build scalable AI infrastructure and services to power agentic AI applications

• Develop orchestration and reasoning components enabling AI agents to operate autonomously in dynamic, real-world environments

• Implement monitoring, evaluation, and optimization processes to ensure reliability and responsiveness in production

• Stay at the forefront of agentic AI innovation, bringing emerging techniques into practical application to shape product direction.

• Collaborate closely with applied scientists, engineers, and product teams to translate experimental prototypes into robust production systems

• Contribute to best practices in distributed ML systems, scalable architecture, and responsible AI deployment

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC the standard base pay range for this role is $142,800.00 - $228,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Jersey, New York, Rhode Island, Vermont, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

You are a hands-on builder who thrives at the intersection of AI innovation and engineering excellence. You’re skilled at transforming cutting-edge ideas into production systems that scale. We are looking for someone who has:

• A Bachelor’s or Master’s in Computer Science or a related field

• 2+ years of experience building production ML systems and services

• Experience with AI agent frameworks, orchestration, or multi-step reasoning applications

• Strong programming skills in Python and experience with ML/AI frameworks such as TensorFlow, PyTorch, LangChain, and LangGraph

• Experience designing and operating scalable, cloud-based ML infrastructure

• Ability to work in cross-functional teams to ship impactful AI-driven features

Preferred Qualifications

• Experience delivering large-scale, latency-sensitive ML systems

• Experience with the end-to-end lifecycle of building agentic AI applications, including design, implementation, evaluation, and iterative improvement

• Familiarity with generative AI and multi-modal systems

• Experience implementing safety, monitoring, and governance in AI systems

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.