M365 Support Engineer I

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced M365 Support Engineer I to join our Consulting team. iT1 has been ranked as one of Arizona’s Best Places to Work for over a decade, running in the Small Business category. This role is an exciting opportunity to continue your career in the IT consulting and managed services world. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented engineers in the country.

The M365 Support Engineer I is responsible for both internal and external facing responsibilities. In this position, you will be a critical point of contact between iT1 Consulting and the rest of the organization, as well as iT1’s Managed Service Customers.  

• Research, resolve, and respond to internal and client issues within scope of the NOC team’s responsibilities in a timely manner, to provide best in class support for iT1’s Managed Service Clients. 
• Deploys the release of new technologies as well as designs, installs, configures, maintains, and performs testing of server operating systems, networks, and related utilities and hardware. 
• Troubleshoots problems as reported by users, supporting Web access and electronic messaging services, and maintaining a secure systems environment. 
• Provides infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure. 
• Maintains, monitors, and supports the infrastructure environment and/or facilities. 
• Coordinates and works on multiple cross-functional base work initiatives and projects. 
• Diagnoses and resolves complex hardware, software, and connectivity problems. 
• Supports multiple systems or applications of medium to high complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. 
• Monitor’s ticketing queue and responds to service requests or incidents. 
• Installs, configures, and maintains approved hardware and software components. 
• Adjusts bandwidth on a daily or weekly basis. 
• Provides support for connectivity or related network/communication issues for the user community. 
• Act as an escalation point for level I and II engineers for Client issues 
• Engage in professional service projects as needed 
• Travel as needed to conduct on-site installations or site surveys related to infrastructure  

JOB QUALIFICATION REQUIREMENTS:    

• Bachelor’s Degree or 2-3 years in a similar role 

• Proven experience support M365 services in a technical support or administration role 

• Solid understanding of M365 apps and services including Exchange Online, Teams, SharePoint Online, OneDrive, Intune and Azure AD 

• Experience with PowerShell scripting for M365 Administration is a plus 

• Familiarity with identity and access management, especially with hybrid environments (Azure AD Connect, Active Directory) 

• Microsoft Certifications such as MS-900, MD-102 and MS-700 are a plus 

• Basic knowledge and understanding of computer networking technologies including routing/switching and TCP/IP for troubleshooting purposes.   

• Strong written/verbal communication skills, critical thinking, problem solving and troubleshooting skills   

• Must possess excellent time management skills   

• Ability to work in flexible environment based on customer scheduling requirements   

• Thrives in a fast paced and changing environment with proven multitasking skills and focus on details and accuracy   

PREFERRED SKILLS:    

• Experience in Microsoft technologies  

• Experience in Cloud technologies 

• Experience with installing, configuring, and automating Cloud Services (IaaS, PaaS, and SaaS) 

PHYSICAL DEMANDS: 

• Sit at a computer for 8 hours per day 

• Keyboarding for 8 hours per day 

• Speaking (communicating information to clients/coworkers) 

• Hearing Requirements (In person speech, telephone, other sounds) 

• Near Vision (working with small objects or reading small print) 

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages