Loss Management Specialist I

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

The Target Pay Range for this position is $25.67-$31.30 hourly. The full Pay Range is $21.11-$37.07 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role. hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

BENEFITS

Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.  Employees have access to disability and AD&D insurance.  We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees.  Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan.  Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here.

IMPACT YOU’LL MAKE:

As a Loss Management Specialist I, you’ll be the driving force behind helping members navigate financial challenges while safeguarding BECU’s financial health. Your ability to connect with members, analyze accounts, and find solutions will make a real difference—not just for the Credit Union, but for the people we serve. You’ll turn complex situations into opportunities for resolution, ensuring every interaction reflects our commitment to care, compliance, and community.

*** This role requires working Pacific Time Zone hours to ensure alignment with team and member needs.

WHAT YOU’LL DO:

• Champion Compliance: Perform all responsibilities in alignment with BECU competencies, regulatory standards, and information protection requirements.

• Drive Member Engagement: Complete a specified number of calls using the dialer system to meet delinquency and recovery goals.

• Analyze Accounts: Review member accounts and recommend appropriate actions to minimize delinquency and loss.

• Locate Members: Use available tools to find accurate contact information for members without valid details.

• Keep Records Current: Report address and phone number changes to maintain accurate member files.

• Document Interactions: Record conversations and payment arrangements accurately in the system of record.

• Support Team Goals: Take on additional duties as assigned to help the team succeed.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

BECU is looking for someone who thrives in a dynamic, member-focused environment. Here’s what you’ll gain:

• Purpose-Driven Work: Help members overcome financial challenges while protecting the Credit Union’s stability.
• Skill Development: Build expertise in collections, compliance, and member engagement.
• Collaborative Culture: Join a supportive team that values your ideas and contributions.
• Growth Opportunities: Advance your career in financial services with ongoing learning and development.
• Impact Recognition: See the direct results of your efforts and be appreciated for your contributions.

QUALIFICATIONS:

Minimum Qualifications:

• Associate Degree or equivalent related experience.
• Minimum one year of experience in collections, financial institution contact center, or retail banking.
• Ability to speak persuasively and listen critically.
• Detail-oriented with strong organizational skills.
• Ability to prioritize multiple tasks and meet deadlines.
• Verbal and written communication skills.
• Ability to work independently and as part of a team, using discretion and sound judgment.
• Intermediate proficiency using MS Office and database software.
• Ability to maintain a high level of confidentiality.
• Ability to work additional hours as necessary to accomplish objectives, goals, and projects.

Desired Qualifications:

• Experience in collections within a financial institution.
• Familiarity with legal collections processes.
• Knowledge or certification in Fair Debt Collection Practices Act.

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU? This is more than a job – it’s a chance to elevate your career, skills, and future, all while contributing to the robust technological landscape of BECU.

Embrace the opportunity to grow with us. Apply now, bring your expertise to the table, and let’s achieve excellence together at BECU. Your journey of influence, innovation, and impactful contribution starts now.

#BECU #YourGrowth #BECUJourney

EEO Statement:

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.