Loss Control Supervisor

ESSENTIAL RESPONSIBILITIES

• Identifies, develops and implements Loss Control processes and procedures to ensure best-in-class service to customers, brokers and insureds. 
• Reviews Underwriting requests for Loss Control and oversee assignment of work to Vendors or employee staff, escalating requests to Vice President of Loss Control (VPLC) as appropriate.
• Conducts surveys and service visits to assigned accounts.  Identifies service needs of new customers and special requests by brokers.  Ensures inquiries from underwriters, wholesale and retail brokers, broker loss control representatives and customers are addressed timely.
• Investigates complaints from customers, brokers and underwriters.  Reviews the completed work product on record for field vendor loss control contractors and employees to determine if plans and executed work conforms to guidelines.
• Reviews and approves service plans from assigned vendors/employees for technical merit, budget and objectives that conform to Loss Control Operational Guidelines.
• Reviews completed work product and prepares quality reviews and evaluations of assigned employees.  Periodically accompanies assigned staff during their field visits to observe technical competencies, communications and customer service skills.
• Prepares action/improvement plans to correct documented performance or technical deficiencies. Advises of progress on action plans, especially as relates to specific accounts that are that are experiencing claim activity and require immediate action to mitigate loss development in partnership with Underwriting and other internal resources. 
• Conducts technical training for assigned staff.  Provides users training on the Loss Control on-line report system and assists in identification, reporting, and follow-up on system errors and bugs.
• Prepares routine management reports for assigned book of business, territory, and staff per guidelines.
• Completes periodic performance discussions and annual Performance Review process of assigned team. 

REQUIRED QUALIFICATIONS

• EDUCATION: Bachelor’s degree from four-year college or university required, preferably in Occupational Safety and Health, Environmental Health & Sciences, Engineering, Hard Sciences (Math, Chemistry, Biology, Physics), or related field, required.  Advanced degree in Occupational Health/Safety, or related field, preferred.
• CERTIFICATES AND LICENSES: Valid Driver’s License to drive in the United States in good standing required.  One or more of the following certifications required:  Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), Certified Ergonomist (CE), and/or master’s level certification.  OSHA 10 or OSHA 30 certification preferred.
• EXPERIENCE:  Minimum of 7 years related safety experience, with a minimum of 4 years as an insurance field Loss Control professional required.  Prior supervisory experience a plus.  
• LANGUAGE ABILITY: Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to write and critique detailed reports that describe the operations, exposures and controls of a wide array of industries.  Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
• MATH ABILITY: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• REASONING ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.  Ability to deal with problems involving several concrete variables in standardized situations.  Ability to perform complex calculations and equations for safety and industrial hygiene solution development.
• CRITICAL THINKING:  Ability to think critically and adapt quickly in a flexible and dynamic environment.  Proactive and inquisitive in approach to work.  Ability to derive appropriate conclusions and apply on the job.
• TECHNICAL SKILLS: To perform this job successfully, an individual must:
• Expert knowledge of Occupational Health and Safety (OSH) Regulations and standards; relevant industry legal and regulatory compliance requirements.   
• Proficiency in conducting complex risk assessments in and development of effective risk management strategies for common loss sources.
• Expert knowledge of industry-standard investigation techniques and protocols and incident data analyzation.
• Expertise with safety management systems (e.g., OSHA 1910, OSHA 1926, OHSAS 18001, ISO 45001).
• Thorough knowledge of specific equipment, machinery, processes, and hazards related to manufacturing, construction, healthcare and service industries.  
• Expertise in development of emergency response plans. 
• High proficiency in data analysis and reporting – demonstratable ability to collect, analyze, and interpret safety data to identify trends, track progress, and provide meaningful reports to clients and stakeholders.
• Knowledge of office operations, workflow analysis, and current technologies in telecommunications, data entry, and file management.
• COMPUTER SKILLS: To perform this job successfully, an individual should be proficient in the Microsoft Office suite of applications and be proficient on applicable databases, systems and vendor software programs.

WHAT WE OFFER

• Work/Life Balance
• Multiple Office Locations - Financial District Downtown or Walnut Creek
• Paid Time Off
• Paid Holidays
• Immediate Vesting of Retirement Savings + Company Match
• Group Health Insurance (Medical, Dental, and Vision)
• Life and AD&D Insurance
• Long Term Disability Insurance
• Hospital Indemnity Insurance
• Accident and Critical Illness Insurance
• Flexible Savings Accounts
• Paid Community Volunteer Day
• Employee Assistance Program
• Tuition Reimbursement Program
• Employee Referral Program
• Diversity, Equity and Inclusion Program