Looking for Mule Admin role

Owns outcomes, value realization, retention, adoption, renewal readiness, and expansion support for strategic enterprise customers. Develops success plans, leads QBRs and executive discussions, coordinates Sales, Delivery, Operations, Consulting, Support, and Engineering, and resolves cross-functional issues. The role also contributes to Customer Success playbooks, process improvements, engagement models, and team mentoring in a B2B technology and managed-services environment.

Coordinates client communication, financial estimates, charge auditing, medical record documentation, and discharge planning for ICU and intermediate care veterinary patients. Serves as a compassionate liaison among clients, veterinarians, technicians, and client service teams; communicates daily charges, supports difficult conversations, follows up after discharge, and helps schedule care. Requires veterinary experience, medical terminology knowledge, computer and data-entry proficiency, strong organization, communication, mathematical ability, and the ability to work under physically demanding conditions.

Build and operate database and storage platform software, including services, APIs, and developer tools for provisioning, migrations, upgrades, and lifecycle management. Solve scaling, performance, reliability, and data correctness challenges across databases, distributed systems, cloud infrastructure, and networking. Partner with engineering teams on schemas and platform adoption, lead technical projects through rollout, participate in on-call response, and use AI-assisted tools in development.