Logistics Associate

What we’re looking for:

• Able to work independently, maintaining both high-quality and solid productivity

• Excellent problem-solving and quantitative skills are a must

• Eye for bargains, acute attention to detail, and the ability to meet deadlines are critical to success

• Enjoy the challenge of working with many moving parts, be flexible, and be able to easily adapt to change

• Expected to be a team player in our fun, intense, and results-oriented environment, so you are being helpful, professional

• Able to remain focused and positive under pressure and share in our commitment to customer satisfaction.

Note: Most be able to work 9 AM - 5:30 PM PT / 11 AM - 7:30 PM CT / 12 PM - 8:30 PM ET

What you’ll do:

• Accountable for scheduling orders, selecting the printer, purchasing the blanks, determining shipping requirements, and troubleshooting as needed through final delivery. 

• Expected to ensure the effective and successful fulfillment of orders while optimizing vendor/supplier utilization and costs

• Estimate and optimize product and shipping costs, handle returns, reconcile invoices, and track delivery schedules and confirmations

• Responsible for a considerable number of orders and a good portion of Custom Ink’s spending on a daily basis

• Effectively multi-task, prioritize your work assignments, and meet deadlines

• Work cooperatively with our Satisfaction Assurance team to ensure that we can meet the product, printing, and delivery expectations of our customers

• Establishing effective working relationships with our vendor and supplier networks

• Communicate questions, instructions, encouragement, and criticism in a clear, professional, and friendly manner that supports our order-by-order success and the continuous improvement of our operation.

How you’ll be measured:

• Quality – Maintain targeted expectations for technical execution and quality of work

• Customer Satisfaction – Maintain targeted expectations for the average level of customer satisfaction measured by the customer feedback survey

• Savings – Maintain targeted expectations for cost savings on an order-by-order basis

• Productivity – Maintain targeted expectations for productivity through order review and supporting our internal and external partners

How you’ll make a difference:

We seek highly organized, process-minded individuals with excellent problem-solving skills and the ability to prioritize and multitask to help WOW! customers by successfully planning and executing the process for producing each order and being available on the phone system and chat system to support our partners. You will oversee and optimize the logistical aspects of orders to ensure successful production and on-time delivery. As part of our dedicated Order Operations team, you must be a positive and proactive problem-solver, take initiative, and have the ability to operate independently while effectively balancing your time and attention. You will receive guidance and direction from the Logistics Manager and work alongside Satisfaction Associates to ensure our vendors and suppliers come through for our customers – accurately, on time, and efficiently.

Compensation:

We are committed to providing pay transparency and equitable compensation.

• For this role, the hourly range is $21.00-$23.00/hour based on experience and qualifications, plus a 5% bonus based on performance. You are eligible for overtime pay in accordance with applicable state and federal law.

The perks!

• Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. 

• Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. 

• Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. 

• Family-Friendly Benefits: Up to 12 weeks of fully paid parental leave for birthing parents and 6 weeks for non-birthing parents, plus adoption assistance and family-building benefits

• Financial Wellness: Plan for the future with a 401(k) retirement plan with company matching, complimentary life & AD&D insurance coverage, and access to financial planning resources. 

• Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

Cover letters are preferred (not required), Custom Ink values individuality, so use your judgment and write to us in your own voice.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Custom Ink will only consider applicants who reside in states where it is registered to do business as an employer. We are currently not registered in the following states: AK, AR, CT, HI, ID, IA, KS, KY, LA, ME, MI, MS, MO, MT, NE, ND, NH, NM, OK, RI, SD, UT, VT, WV, WY.