Lockbox Processing Site Manager

We have an excellent opportunity for an experienced Site Manager to come grow with our team in Los Angeles, CA!!

We offer a competitive benefits package including offerings of paid time off, paid holidays, medical, dental, vision, legal and life insurance, transit program, referral bonuses, pet insurance, EAP, tuition discounts and a 401K with company match. 

What you will do:

We are seeking a high-energy, metrics-driven Site Manager to oversee Lockbox operations in Los Angeles, CA. This role is ideal for leaders from fast-paced environments who excel at managing high-volume workflows, meeting SLAs, and optimizing staffing.

No prior Lockbox experience? No problem—we’ll train you! We’re looking for leaders with a strong aptitude for process management, problem-solving, and team motivation to ensure efficiency, accuracy, and compliance in our financial transaction processing environment.

Key Responsibilities:

Operations & Performance Management

Lead and optimize a high-volume processing operation, ensuring strict adherence to SLAs and quality metrics.

Manage workflows, staffing, and machine utilization to support a 24-hour operational schedule.

Use real-time metrics and reporting to drive performance improvements and meet production targets.

Implement continuous improvement initiatives to increase efficiency and reduce errors.

Team Leadership & Development

Manage a team in a fast-paced environment, ensuring productivity and employee engagement.

Train, coach, and mentor employees to meet performance expectations.

Optimize staffing models, including weekend shifts, to align with volume demands.

Create a supportive, results-driven work culture that promotes accountability and teamwork.

Problem-Solving & Client Interaction

Identify and resolve operational challenges using data-driven decision-making.

Work closely with internal teams and external stakeholders to streamline processes.

Address and resolve performance gaps, bottlenecks, and process inefficiencies.

Compliance & Risk Management

Ensure all processing activities comply with industry regulations and security standards.

Conduct regular audits and implement corrective actions where necessary.

What We’re Looking For:

Experience leading teams in high-volume, fast-paced environments

Strong ability to use data and metrics to drive operational success

Experience managing schedules, SLAs, and efficiency targets.

Comfortable with standing, walking, and engaging in hands-on management throughout the day.

Quick learner with a strong aptitude for picking up new processes and technologies.

What We Offer:

🔹 A leadership role in a growing, mission-critical financial operations environment.
🔹 Competitive salary, benefits, and career advancement opportunities.

If you’re a data-driven leader with a passion for process efficiency and team performance, we want to hear from you!

What We Offer:

🔹 A leadership role in a growing, mission-critical financial operations environment.
🔹 Competitive salary, benefits, and career advancement opportunities.

If you’re a data-driven leader with a passion for process efficiency and team performance, we want to hear from you!

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.