Loan Servicing Representative - Asset Recovery - Irving, Texas

Why Wells Fargo:
Are you ready for the next step in your career? This is where it begins - at a company known for our "Well Life" approach to supporting employees' career aspirations, work-life balance, and mental and physical health. When it comes to employees' financial health, we offer competitive salaries and a generous benefits package.
About this role:
Wells Fargo is seeking Loan Servicing Representatives to join the Asset Recovery team within our Auto Operations Group in Texas. This team is part of our Consumer Lending business.
Consumer Lending businesses empower millions of customers to achieve their dreams every day. Whether it's buying a home, purchasing a car, funding a significant purchase, or making important daily credit card purchases, Consumer Lending provides important credit products and services that help our customers succeed. Find out why we're the #1 financial services company to grow YOUR career. Apply today
Learn more about the career areas and lines of business at wellsfargojobs.com.
Openings:
Available openings may be in one or more of the following areas within Asset Recovery. Specific details will be discussed during the interview process.

• Vendor Support Invoicing
• Impound Support
• Repossession Administration
• Redemptions and Reinstatement
• Fee Approvals
• Legal Notices

In this role, you will:

• Perform moderately complex administrative, transactional, operational, and/or customer support functions
• Support a variety of loan servicing tasks, which may include reviewing loan origination documents, manual invoices, researching and responding to inquiries, and verifying military relief status
• Independently utilize multiple systems and reference Policies & Procedures to determine next steps
• Identify opportunities to improve loan servicing process within established procedures and recommend solutions
• Provide excellent customer service at all points of contact
• Ensure accuracy with all daily work and manage a pipeline of work to ensure service level agreements (SLAs) are met
• Receive direction from leadership and escalate questions or issues to more experienced individuals as needed
• Use relevant information and independent judgment to ensure compliance with all federal, state, client, and company policies, procedures, and regulations
• Provide guidance to less experienced peers
• Interact, negotiate, and/or communicate effectively by phone and/or email with customers, impound lots, city courts, other governmental agencies, auto auction vendors, insurers, other third-party vendors, cross-business units, and/or customers
• May review reporting for accuracy and follow up as needed
• React quickly and effectively to written or phone escalations from business partners and customers, ensuring the interests of the company are protected
• Regularly adapt to changes in processes and procedures
• May handle inbound and/or outbound calls

Training Schedule:

• Length of training may vary
• Training schedule is Monday through Friday
• The hybrid work schedule may not apply during training

Work Schedule:

• Hybrid work schedule
• Department work hours will be discussed during the interview process
• Occasional overtime may be available
• Shift pay differential may apply

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualifications:

• 2+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Prior experience within auto financial operations
• Financial services industry experience
• Experience in the automotive industry

• Knowledge and understanding of auto policies and procedures
• Prior experience in default operations
• Ability to negotiate, influence, collaborate, and facilitate issue resolution with both internal and external parties
• Ability to communicate confidentially and professionally with all levels, both within the line of business and with external business partners, utilizing strong telephone etiquette
• Customer Service focus with the ability to listen to customer needs and recommend solutions
• Customer service experience in a call center environment
• Ability to proactively navigate multiple computer systems, applications, and utilize search tools to find information
• Experience independently researching moderately complex issues to determine a course of action
• Proven analytical skills to identify and resolve problems
• Ability to manage a high-volume pipeline of work from assignment to completion
• Strong organizational, multi-tasking, time management, and prioritizing skills
• Ability to meet deadlines/service level agreements (SLAs), achieve goals, and work under pressure in a dynamic and complex environment
• Intermediate Microsoft Office skills
• Ability to adapt to working a variety of tasks in a fast-paced, team environment with excellent attention to detail and quality standards with a sharp focus on eliminating errors
• Systems experience including CARs, iTop, iRepo, Auto IMS, ICMP, Workflow or the equivalent
• Knowledge and understanding of risk and compliance
• Flexibility and the ability to embrace change with enthusiasm
• Military experience resolving complex issues via written or verbal communication, including but not limited to: supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers

Job Expectations:

• Must work on-site at the location posted
• Must be able to attend full duration of required training period
• This position may offer a hybrid work schedule
• Flexibility to adjust hours, as requested, based on business need
• Ability to work additional hours as needed
• Relocation assistance is not available for this position
• This position is not eligible for Visa sponsorship

Position Location:

• 6061 N State Hwy 161 - Irving, Texas 75038
• New site location: 401 W Las Colinas Blvd - Irving, Texas 75039. Move expected within 2025, additional details will be provided

Posting End Date:
20 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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